Room Attendant

benchmark; Roanoke (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Benchmark Hospitality–Stonewall Resort in West Virginia is seeking a Resort Room Attendant to clean, restock, and maintain guest rooms to the highest standards. You will contribute to guest comfort by ensuring rooms are spotless, well stocked, and welcoming.

Key duties include following safety procedures, adhering to the Housekeeping Rooms Checklist, making beds, restocking supplies, and performing a final room check. Opportunities exist to grow into supervisory roles.

Qualifications

• Demonstrates attention to detail in guest rooms and common areas.
• Works collaboratively with hotel staff to maintain service standards.
• Adheres to safety protocols and uses PPE as required.
• Maintains a positive, guest-focused attitude.

Responsibilities

• Carries out Benchmark Hospitality policies with professionalism and teamwork.
• Follows safety procedures to maintain a safe work environment.
• Follows cleaning and sanitizing procedures per the Housekeeping Rooms Checklist and uses PPE.
• Knocks before entering rooms and respects occupancy status.
• Cleans and restocks guestrooms efficiently within an eight-hour shift.
• Stock towels, linens, and amenities; make beds and tidy rooms.
• Vacuum floors, wipe surfaces, and empty trash.
• Final room walkaround to ensure standards are met.
• May grow into supervisory or management positions.

Skills

Attention to detail

Teamwork

Professionalism

Safety awareness

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack‑style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture‑perfect, "Close to Nature" park acres.

What you will have an opportunity to do:

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.

We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.

This role truly is the "Heart of the House" and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!

Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Your Role:

POSITION SUMMARY

The Resort Room Attendant will clean, restock, and maintain the resort rooms, as assigned. The cleanliness of each guestroom should exceed guest expectations.

ESSENTIAL FUNCTIONS OF THE POSITION

• Carries out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follows safety procedures to ensure a safe working environment.
• Follows all cleaning and sanitizing procedures, including those outlined in the "Housekeeping Rooms Checklist" Revised May 5, 2020, wear approved Personal Protective Equipment and dispose of it in the designated trash container.
• Knocks and announces self before entering room; returns later if rooms are occupied.
• Thoroughly cleans the assigned number of guest Rooms efficiently on a daily basis. Must be able to clean all assigned rooms per eight‑hour shift.
• Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
• Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.
• Cleans tubs, floors, walls, and vanity and disinfects bathroom and kitchenette or coffee‑preparation areas according to resort polices.
• Wipes surfaces in room and cleans mirrors.
• Vacuums floors and removes trash.
• Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided resort checklist and policy.
• Ensures room meets hotel standards with a final walkaround.
• Takes found items to designated lost and found area if guest has checked out.
• Ensures soiled linens are laundered, whi