Room Attendant

Wildhorse Resort & Casino; Pendleton (OR); On-site; USD 17,000 - 24,000; Full time

Job summary

Wildhorse Resort Casino in Pendleton, OR, is hiring housekeeping staff to clean guest rooms, strip/make beds, vacuum, dust, restock supplies, and report repairs to ensure rooms are ready for sale. You will provide guest service that enhances the experience and promotes return visits, while upholding safety rules, protecting keys and assets, and assisting guests with requests.

Weekend availability is required.

Qualifications

• Stand and walk for long periods and lift up to 50 lbs.
• Read and understand safety warnings and follow safety rules.
• Effective English communication with guests and team members.
• Very reliable, able to work weekends and holidays.
• Professional appearance and positive attitude.

Responsibilities

• Clean assigned guest rooms, including stripping and making beds, vacuuming, dusting, and replenishing supplies.
• Report repairs and safety concerns to supervision promptly.
• Provide friendly guest service that enhances the guest experience and promotes return visits.
• Assist in loading/unloading housekeeping carts and maintain security of room keys.
• Follow safety rules and maintain record keeping as needed.

Skills

Stand/walk long

Communication

Reliability

Professional demeanor

Education

High School Diploma or GED

Job description

Wildhorse Resort Casino
Pendleton, OR 97801, USA

Description

WAGE RANGE: $15.00

OPEN UNTIL FILLED - 1st CLOSING DATE: AUGUST 26, 2026

JOB SUMMARY

Performs cleaning of guest rooms, including stripping/making beds, cleaning with chemicals, vacuuming, dusting, replenishing supplies, reporting repair needs, etc., to ensure that rooms are ready to be sold. Provides guest service standards that enhance the guest experience and promote return business.

ESSENTIAL JOB FUNCTIONS:

• Ensure customer satisfaction and return business through prompt, efficient, and friendly service.
• Exhibits WRC service standards at all times - sincere greeting, eye contact, smile, proximity rules, uniform standards, anticipating guest needs, etc.
• Promotes and adheres to safety rules and regulations at all times, to protect guests and employees from injury, risks, or hazards. Promptly report safety concerns to the Supervisor.
• Clean assigned rooms using established cleaning procedures and operating time frames. Assignments may vary, and include bed strippers/makers; or cleaners who perform all deep cleaning of rooms - dusting, vacuuming, garbage removal, cleaning with chemicals, replenishing of supplies, and reporting repair needs.
• Shall assist with loading/unloading of housekeeping carts - soiled/clean linens, supplies, garbage, checklists, etc.
• Maintain strict security of room keys to prevent unauthorized access to guest’s rooms or property, and to protect WRC assets.
• Assist guests with supply requests and/or household services.
• Ensure that the operation of equipment, tools, and materials is handled safely.
• Maintain record keeping as needed to maintain supplies, note repairs, report incidents, etc.
• Report any damages, lost and found items, and/or unusual occurrences immediately.
• Assist in hotel laundry as needed, and help maintain public area cleanliness.
• Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
• Other related duties as assigned or directed.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience a clean and cared-for resort.

SUPERVISORY AUTHORITY:

• None.

SIGNATORY ABILITY:

• None.

ACCESS TO SENSITIVE AREAS:

• Guest Rooms.
• Storage (controlled).
• Room Keys.

MINIMUM QUALIFICATIONS:

• Stand and/or walk for long periods; perform repetitive motions while bending, lifting, stretching, and kneeling and using back, legs, arms, and hands; lift and maneuver 50 lbs., work with cleaning chemicals and smoke and pet environment.
• Read and understand safety warnings and adhere to safety rules.
• Effective communication skills - verbally provide instruction, respond to questions, and read written directions in English. Requires interpersonal skills that promote effective communication with the public and other team members.
• Extremely reliable and dependable - to work as scheduled, including weekends and holidays.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Requires criminal history clearance check.
• Must be at least 18 years of age.

PREFERRED QUALIFICATIONS:

• Experience with cleaning procedures and materials.
• High School Diploma or GED.

DISCLAIMER

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned at any time based on business needs.