Room Attendant

RMS Companies; Norwalk (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

The Watershed in Norwalk, operated by RMS Companies, seeks a Room Attendant who helps create memorable guest experiences by keeping guestrooms and public areas clean, fresh, and welcoming in line with our high standards. Responsibilities include making beds, vacuuming, mopping, restocking toiletries, handling laundry, and reporting maintenance needs to ensure safety and guest satisfaction.

Flexibility to work weekends and holidays is required; prior housekeeping or hospitality experience is

Qualifications

• Previous housekeeping or hospitality experience preferred.
• Ability to stand for extended periods.
• Able to bend, squat, lift up to 30 pounds.

Responsibilities

• Make beds, vacuum, mop, restock toiletries and linens.
• Clean assigned guest rooms and public spaces to standards.
• Report maintenance issues and guest requests to management.

Skills

Customer service

Attention to detail

Physical stamina

Teamwork

Job description

Nestled along the Norwalk River, The Watershed blends New England charm with modern elegance. Reimagined in 2024 from the former Hotel Zero Degrees, it offers redesigned guestrooms, inviting public spaces, event venues, and a signature rooftop terrace. At The Watershed, hospitality is personal. Our team creates memorable experiences through genuine connections, thoughtful service, and attention to detail in a warm, welcoming riverfront setting.

ABOUT THE WATERSHED:

Nestled along the Norwalk River, The Watershed blends New England charm with modern elegance. Reimagined in 2024 from the former Hotel Zero Degrees, it offers redesigned guestrooms, inviting public spaces, event venues, and a signature rooftop terrace. At The Watershed, hospitality is personal. Our team creates memorable experiences through genuine connections, thoughtful service, and attention to detail in a warm, welcoming riverfront setting.

ROLE SUMMARY:

The room attendant position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.

ROLE RESPONSIBILITIES:

• Attend the daily opening of the Housekeeping office as per the rotation.
• Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and associates.
• Clean assigned guest rooms with adherence to company standards, policies, and procedures.
• Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
• Stock carts and cart rooms if necessary and or directed by management.
• Report all maintenance issues directly to the front desk and or manager.
• Report any guest property that may be leftover in the room directly to the front desk and management.
• Accommodate and assist guest requests whenever possible.
• Ensure guest and associate safety at all times.
• Comply with all safety and security policies and procedures.
• Clean duties will include making beds, vacuuming, and mopping, restocking toiletries, washing, and ironing sheets, and other general tasks.
• Assist in cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
• Responsible for maintaining overall hotel cleanliness and any other duties as requested by the management team.
• Ability to always apply good judgment.
• Ability to understand and follow guidelines, procedures, and company standards.
• Vacuum, mop, make beds, dust and polish furniture, stock rooms with toiletries, and do laundry as needed.
• Manage the cleanliness of common spaces such as the hallways, public restrooms, and hotel lobby.
• Respond to general inquiries from guests.
• Perform cleaning duties and arrange guest rooms to our hotel's standard before guests arrive.
• Attend daily department briefing sessions to receive the days room assignments, special notices and general hotel information and activities.
• Service rooms as allocated by the Executive Housekeeper to the hotel’s standards.
• Carry out routine and periodic cleaning in allocated areas.
• Practice the correct use and care of all items of equipment, such as vacuum cleaners, carts, etc
• Report any malfunctioning equipment immediately.
• Report any damage, wear and tear arising in any of your working areas.
• Ensure that the hallways, stairways and corridors are kept free of any obstructions.
• Ensure that any equipment used is properly secured and re-stocked at the end of each shift.
• Dirty room linens from the guest rooms are to be put away and never left in the corridors.
• Always recognize and warmly greet hotel guests whenever encountered within the hotel.
• Replace all guest room supplies and stationary to the required standard.
• Restock linen in each room to the required standard.
• Deliver all lost/found property immediately to the Housekeeping Supervisor or Manager
• Ensure that the allocated job of the day is completed in every room on daily basis.
• Be responsible for any assigned keys or radios.
• Deliver completed worksheet to Floor Supervisor at the end of each shift.
• Attend training as required.
• Other duties as assigned.

ROLE REQUIREMENTS

• Requires candidates to remain on their feet for extended periods.
• Previous experience working in Housekeeping and Hospitality is preferred.
• Flexibility to work weekends and holidays required.
• Be able to bend, squat, kneel, and lift up to 30 pounds.

RMS is an Aff ...