Houseperson

The Goodwin Hotel; Clay Arsenal (CT); On-site; USD 24,000 - 42,000; Full time

Job summary

The Goodwin Hotel in Hartford, CT is seeking a dedicated Houseperson to maintain cleanliness of public areas, support daily housekeeping, and assist with laundry tasks.

You will greet guests, stock closets, deliver supplies, and help with deep cleaning and event setups, all while upholding high standards of service in a fast-paced luxury environment. Previous housekeeping experience preferred; must be able to stand for long periods and lift up to 30 pounds. Evenings and weekends required.

Qualifications

• Previous housekeeping and hospitality experience preferred.
• Must be able to stand for extended periods.
• Flexibility to work weekends and holidays.
• Able to bend, squat, kneel, and lift up to 30 pounds.
• Evenings and weekends required.

Responsibilities

• Maintain and stock housekeeping closets on guest floors.
• Remove trash and recyclables from guest floors.
• Deliver supplies to Housekeeping as needed.
• Respond to guest, supervisor, or management requests promptly.
• Transport dirty linens to laundry and deliver clean linens.
• Clean and polish furnishings in public areas.
• Keep public areas including bathrooms and lobby clean.
• Ensure light fixtures and appliances are functioning.
• Vacuum carpets or mop floors as assigned.
• Perform deep cleaning and floor care as directed.
• Follow safety policies and report hazards.
• Greet and welcome guests per service standards.
• Support other departments and housekeeping staff.
• Attend daily briefings for assignments.
• Assist with moving hotel furniture as required.
• Receive and store housekeeping supplies.
• Maintain cleanliness of corridors, elevators, staircases and linen closets.
• Assist in Deep Cleaning sessions.
• Report health & safety issues.
• Assist Room Attendants to clean public areas.

Skills

Housekeeping

Hospitality

Weekend availability

Customer service

Job description

Located in downtown Hartford, The Goodwin Hotel is a historic luxury boutique hotel that blends timeless architecture with modern hospitality. Originally built in 1881, The Goodwin is known for its sophisticated atmosphere, personalized service, and memorable guest experiences. At The Goodwin, team members are empowered to deliver warm, authentic service in an elegant, fast-paced environment where professionalism, teamwork, and attention to detail are valued.

Role Summary:

The Houseperson helps ensure the overall success of the hotel by meeting or exceeding the guest and associate expectations for hotel cleanliness. The Houseperson cleans public areas, the hotel’s lobby, sets up and breaks down event spaces, and maintains employee spaces to hotel standards. The Houseperson will support daily housekeeping and laundry tasks. This role must always be courteous, positive, and helpful to all guests and other associates.

Role Responsibilites:

• Ensure that housekeeping closets are fully stocked on guest floors.
• Assist housekeeping in removing trash and recyclables from guest floors.
• Deliver supplies to Housekeeping as needed.
• Respond to requests from guests, supervisors, or management in a timely and efficient manner.
• Remove dirty linens from guest floors and transport to laundry area; Deliver clean linens to storage areas.
• Dust, polish and straighten furnishings within public areas.
• Keep public areas clean including bathrooms, lobby, rooftop, etc.
• Ensure all light fixtures and appliances are in proper working condition throughout assigned locations.
• Vacuum carpets and/or mop floors as assigned.
• Perform special projects such as deep cleaning, high cleaning, floor care and flipping mattresses.
• Follow all company and safety and security policies and procedures.
• Report any maintenance issues or safety hazards.
• Greet, acknowledge, and welcome guests according to company service standards.
• Anticipate and follow through on guest’s service needs and requests.
• Support other departments and fellow housekeeping staff members, as needed.
• Perform other duties as needed and as directed by management.
• Housemen duties include assisting in the housekeeping department to clean common areas.
• Responding on guest's requests and inquiries.
• Coordinates to other personnel for concerns and guests' assistance.
• Attend daily department briefing sessions to receive the days assignments, special notices and general hotel information and activities.
• Deliver clean linen to assigned linen closets according to established floor par stock levels.
• Collect dirty linen and garbage at regular times throughout the shift.
• Dispose of garbage in the correct way according the hotel’s standard.
• Report immediately any known linen losses or misused linen.
• Assist with the processing of hotel and guest linen and laundry.
• Move hotel furniture as required by manager or supervisor.
• Receive, collect and deliver housekeeping supplies and store in assigned areas as requested.
• Maintain the cleanliness of all corridors, elevators, staircases and linen closets.
• Assist in any Deep Cleaning sessions as requested by the Housekeeping Manager.
• Report any maintenance of health & safety issues to the Housekeeping Manager.
• Assist Room Attendants to clean and service all hotel public areas including the main lobby and hotel front entrance maintaining the highest possible standards.

ROLE REQUIREMENTS

• Requires candidates to remain on their feet for extended periods.
• Previous experience working in Housekeeping and Hospitality is preferred.
• Flexibility to work weekends and holidays required.
• Be able to bend, squat, kneel, and lift up to 30 pounds.
• Ability to work Evenings and Weekends required.

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