*Room Attendant

Hyatt Hotels; Memphis (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Room Attendant to maintain clean and attractive guestrooms while providing excellent service to guests. Responsibilities include cleaning rooms, replenishing supplies, and ensuring guest satisfaction. Ideal candidates will have a high school diploma and strong communication skills.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping cleaning cart for the next day.
• Ensure overall guest satisfaction.

Skills

Communication

Education

High School diploma

Job description

Compensation and Location

Compensation Type: Hourly

Location: Hampton Inn Memphis Walnut, 33 Humphreys Center Drive, Memphis, TN 38120

Company Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenues. Highgate offers expert guidance throughout the hospitality property cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools to optimize performance. The company is led by experienced hotel management professionals and maintains offices in London, New York, Dallas, and Seattle.

Position Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms and providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for the next day.
6. Replenish chemical bottles.
7. Report missing items from rooms (e.g., irons/boards, hair dryers) to Housekeeping Supervisor/Manager.
8. Report maintenance issues immediately to Housekeeping Supervisor/Manager.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand for the entire shift.
• Effective verbal and written communication skills, with all levels of employees and guests, in an attentive, friendly, courteous, and service-oriented manner.