Room Attendant

Highgate; Lynnwood (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Highgate is seeking a Room Attendant at the Residence Inn Lynnwood. The successful candidate will maintain clean and attractive guestrooms while providing excellent service to guests. This role requires attention to detail and effective communication skills in a friendly, service-oriented manner.

Qualifications

• Ability to exert up to 50 pounds of force occasionally.
• Ability to stand during entire shift.
• Effective verbal and written communication skills.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including guest supplies.
• Ensure overall guest satisfaction.

Skills

Communication

Service-oriented

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a leading real estate investment and hospitality management company, widely recognized as an innovator in the industry. It is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in the Caribbean and Latin America. The company provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition. Highgate has a proven record of developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital expertise. It utilizes industry-leading revenue management tools to identify and predict market dynamics, driving outperformance and maximizing asset value. With an experienced executive team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in New York, Chicago, Dallas, London, Miami, and Seattle. More information can be found at www.highgate.com.

Location

Residence Inn Lynnwood

18200 Alderwood Mall Pkwy, Lynnwood, WA 98037

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning carts for the next day's use.
6. Replenish chemical bottles.
7. Report missing items from rooms (e.g., irons, hair dryers) to Housekeeping Supervisor/Manager.
8. Report maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent and/or experience in a hotel or related field preferred.
2. Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
3. Ability to stand during entire shift.
4. Effective verbal and written communication skills with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.