Room Attendant

Ennismore; Los Angeles (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

The Hoxton, Downtown LA is seeking a Room Attendant to enhance guest experiences with exceptional service. This role involves cleaning, maintaining standards, and ensuring a friendly atmosphere. Join a passionate team dedicated to innovative hospitality in a vibrant setting with excellent employee benefits.

Benefits

19 days of paid time off

Comprehensive insurance benefits package

Food provided during shifts

Free night at The Hoxton upon starting

Training and ongoing development

Diversity and inclusion events

Team gatherings and parties

Excellent discounts across The Hoxton

Qualifications

• Responsible & reliable with a positive impact.
• Ability to work well under pressure in a fast-paced environment.
• Passion for hospitality and creating memorable experiences.

Responsibilities

• Clean and service guest rooms to meet brand standards.
• Provide high levels of customer care and maintain cleanliness.
• Report maintenance issues and adhere to health and safety standards.

Skills

Communication

Organizational skills

Interpersonal skills

Problem-solving

Job description

The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop Peruvian-inspired restaurant by Top Chef Stephanie Izard, Cabra (a sibling to Cabra at The Hoxton, Chicago); our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.

Job Description

We are looking for a Room Attendant to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper.

What you’ll do….

• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests
• Be responsible for the cleaning and servicing of guest rooms, we want our guests to see a sparkling room the moment they walk in
• Ensure the highest levels of cleanliness throughout the hotel
• Ensure that the roomsadhere to all brand standards and quality audit standards
• Follow departmental policies, procedures and service standards
• Attend all training sessions required
• Report necessary maintenance items
• Ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper
• Always maintain a positive and friendly attitude, even when working to find solutions to challenges
• Undertake any other reasonable requests from management

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• 19 days of paid time off and holidays plus a comprehensive insurance benefits package.
• Food on us during your shift.
• Enjoy a free night at The Hoxton when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Qualifications

What we’re looking for…

• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• You have the ability to lift, pull and push a moderate weight.
• You are highly responsible & reliable
• You are able to work well under pressure in a fast-paced environment
• You are able to focus attention on guest needs, always remaining calm and courteous
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in an elevator together, we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

More about us….

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.

The Hoxton, Downtown LA is anequal opportunityemployer. All applicants will be considered foremploymentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

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