Room Attendant

Tandem Hospitality Group; Kansas City (MO); On-site; USD 15,000 - 21,000; Full time

Job summary

Origin Hotel Kansas City is seeking a Room Attendant to keep guest rooms and corridors clean and well-maintained. You will follow hotel procedures to provide a clean, welcoming environment for guests and assist with general housekeeping tasks.

The role requires reliability, physical stamina, and good communication to greet guests and respond to requests while supporting the Housekeeping team in delivering high standards of service.

Qualifications

• High school diploma or equivalent or up to six months related experience.
• Ability to read and recognize similarities and differences between words and numbers; able to print and speak simple sentences.
• Must be able to communicate with guests and recognize situations requiring supervisory attention; prioritize guest safety.
• Physically able to stand, walk, lift up to 50 pounds and perform routine housekeeping duties.

Responsibilities

• Clean guest rooms daily in accordance with hotel procedures.
• Stock cart with guest room supplies at the start and end of shifts.
• Greet guests and provide friendly service.
• Replace linens and replenish guest room amenities.
• Empty wastebaskets and manage housekeeping supplies.
• Rearrange furnishings and maintain room appearance per standards.
• Ensure doors are closed/rooms locked after service.
• Report damages, hazards, and any security concerns to management.
• Return found items to Lost and Found with date, location, description, and finder name.
• Maintain clean corridors and service areas; respond to tasks from Housekeeping management.
• Perform other duties as assigned by management.

Skills

Guest service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Origin Hotel Kansas City

Job Description

The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties.

Job Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
• Stock cart with guest room supplies at beginning and end of shifts
• Greet all guests
• Replace linens on beds and replenish guest room supplies and amenities
• Empty wastebaskets
• Rearrange furnishings, drapes and room accessories
• Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it
• Responsible for all keys signed out for the shift
• Clean all corridors and service areas
• Respond to any projects or requests developed by the Housekeeping management team
• Performs other duties as assigned, requested or deemed necessary by management

Job Qualifications

• High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience
• Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations
• Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance
• The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.

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