Room Attendant

The-Islands-of-Islamorada; Islamorada (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Islands of Islamorada is seeking a meticulous housekeeping team member to ensure immaculate guest rooms, corridors, and public areas. You will collaborate with teammates to deliver clean, welcoming spaces and respond to guest needs with enthusiasm and detail.

Ideal candidates are flexible with schedules, fluent in English, and able to multi-task while maintaining high standards of cleanliness and safety in a resort environment.

Qualifications

• Flexibility with workdays and hours; demanding business but fun.
• People person who creates experiences beyond the expected.
• Excellent verbal and written English communication is essential.

Responsibilities

• Maintain safety, cleanliness, sanitation, and organization of corridors, linen storage, and public areas.
• Resolve guest complaints and build guest loyalty through proactive service.
• Communicate needs and observations to staff and management to meet guest expectations.
• Anticipate guest inquiries by knowing services, features, and local attractions.

Skills

Flexibility

People person

Great communicator

Multi-tasking

Job description

You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors and public areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming and encourage comfort.

Essential Functions:

• Enjoy working in a fast-paced environment while having an impeccable eye for detail.
• Share your passion and knowledge to ensure completion of all cleaning responsibilities.
• Responsible for safety, cleanliness, sanitation, and organization of corridors, housekeeping linen and storage closets, and public areas.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Anticipate and respond to guest inquiries by being knowledgeable of all services/features and local attractions/activities.
• Monitor cleanliness of guest facing and back of the house areas throughout the day.

Areas include:

• Guest and team member restrooms
• Gym and yoga deck
• Exterior points of entry/exit of the hotel (Living room, Sculpture Garden, team member access points)
• Living room, Game room, Mezzanine, and podium (1st, 2nd and 3rd floor common spaces-carpets, chairs, tables, shelves including stairs)
• Perimeter exterior areas surrounding the hotel.
• Guest and back of the house elevators.
• Offices 1st,2nd,3rd floors
• Vending area on the 1st floor
• Hallways 1st, 2nd,3rd floors
• Performs other duties as assigned.

Qualifications:

• Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s also a lot of fun! Experience.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.

Working Environment/Physical Demands:

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
• While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.
• The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use hands and arms to reach, carry, pull, and lift up-to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.