Room Attendant

Highgate; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Highgate Hotels, a leading operator in hospitality, seeks a housekeeping team member at Residence Inn Houston Willowbrook. The role involves daily cleaning duties, carpet and floor care, and assisting guests with requests to maintain high guest satisfaction.

The position requires physical stamina, ability to lift as needed, and strong communication with guests and colleagues. Join a hotel team focused on service excellence and reliable operations.

Qualifications

• High School diploma or equivalent; hotel or related field experience preferred.
• Must be able to lift up to 100 lbs occasionally, 50 lbs frequently, and up to 20 lbs constantly.
• Ability to stand during the entire shift.
• Effective verbal and written communication with guests and staff.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in public areas as per standards.
• Shampoo furniture as needed.
• Assist guests with luggage in a friendly, efficient manner.
• Handle Lost and Found items per hotel procedures.
• Clean guestrooms as needed.
• Know and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Store hotel equipment properly.
• Complete special projects as assigned by Housekeeping Manager.
• Ensure overall guest satisfaction.

Skills

Verbal communication

Written communication

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Residence Inn Houston Willowbrook

7311 West Greens RoadHouston, TX 77064

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.