Room Attendant

Highgate; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Full time

Job summary

Highgate is seeking a Room Attendant at Residence Inn Harrisburg. The position requires maintaining clean and attractive guestrooms, providing attentive service, and performing various cleaning tasks. Candidates should have a high school diploma and physical capability for the role to ensure guest satisfaction.

Qualifications

• High School diploma or equivalent preferred.
• Ability to lift/carry up to 50 pounds occasionally.
• Effective verbal and written communication skills.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Ensure overall guest satisfaction.
• Report maintenance repairs immediately.

Skills

Communication

Service-oriented

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a leading real estate investment and hospitality management company recognized as an industry innovator. The company operates in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in the Caribbean and Latin America. Highgate offers expert guidance throughout all stages of the property cycle, from planning and development to recapitalization or disposition. It boasts a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, utilizing industry-leading revenue management tools to optimize market performance and asset value. The company’s executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in New York, Chicago, Dallas, London, Miami, and Seattle. More information at www.highgate.com.

Location

Residence Inn Harrisburg

4480 Lewis Rd, Harrisburg, PA 17111

Overview

The Room Attendant maintains clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for the next day.
6. Replenish chemical bottles.
7. Report missing items from rooms (e.g., irons, hair dryers) to Housekeeping Supervisor/Manager.
8. Report maintenance repairs immediately.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent and/or experience in a hotel or related field preferred.
2. Ability to exert up to 50 pounds of force occasionally, and 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
3. Ability to stand during entire shift.
4. Effective verbal and written communication skills, friendly, courteous, and service-oriented manner.