Room Attendant

MedStar Health; Franklin (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

MedStar Health is seeking a Room Attendant for the Residence Inn Franklin. The position involves maintaining clean and attractive guestrooms while providing exceptional service to guests. Candidates should have a high school diploma or related experience, and must be able to perform physical tasks associated with the role.

Qualifications

• High School diploma or equivalent preferred.
• Ability to lift up to 50 pounds occasionally.
• Effective verbal and written communication skills.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock cleaning supplies and report missing items.
• Ensure guest satisfaction and maintain public areas.

Skills

Communication

Customer Service

Attention to Detail

Education

High School diploma or equivalent

Job description

Room Attendant

Requisition ID

2025-67064

Category

Housekeeping

Job Location

US-MA-Franklin

Property

Residence Inn Franklin

Compensation Minimum

USD $17.00/Hr.

Compensation Maximum

USD $22.00/Hr.

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Residence Inn Franklin

4 Forge Pkwy

Franklin, MA 02038

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.