Room Attendant

HILTON DURHAM NEAR DUKE UNIV; Durham (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a dedicated housekeeping Attendant in Durham, NC to clean guest rooms to company standards and maintain a safe, welcoming environment.

The role operates 24/7 with varied shifts; responsibilities include stocking supplies, assisting guests, and adhering to safety rules. Excellent attention to detail and teamwork are essential for a positive guest experience.

Qualifications

• Prior housekeeping experience is preferred.
• Ability to lift up to fifty pounds.
• Ability to stand, walk, bend, and reach for extended periods.
• Excellent attention to detail and cleanliness.
• Good communication and guest service skills.
• Follows safety procedures and company policies.

Responsibilities

• Stocks housekeeping bag to ensure supplies and amenities are available.
• Observes knocking procedures upon entering a guest room.
• Cleans guest rooms and ensures amenities are stocked.
• Completes housekeeping checklist and marks rooms for inspection.
• Reports damages or hazards in guest rooms.
• Secures guest room doors and maintains neat corridors.
• Returns lost and found items and keys.
• Follows safety and security procedures and rules.
• Maintains neat, clean, and well-groomed appearance per handbook.
• Performs related duties as requested by management.

Skills

Bend and reach to dust, clean and make

Stand and walk for varying lengths of

Talk to many different kinds of people

Visually inspect rooms for cleanliness

Write daily paperwork marks

Move fingers, arms and hands quickly

Job description

Job Details

Job Location: Durham, NC 27705

Position Type: Full Time

Job Shift: AM

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

ESSENTIAL JOB FUNCTIONS

• Stocks housekeeping bag to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room.
• Observes knocking procedures upon entering a guest room.
• Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist.
• Accurately marks clean rooms to supervisor for inspection.
• Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.in Guestware or Housekeeping Coordinator
• Secures guest room doors upon exiting the room.
• Keeps the corridors and service area neat at all times.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when needed.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Bend and reach to dust, clean and make beds and bathroom
• Stand and walk for varying lengths of time, often long periods.
• Talk to many different kinds of people to give information, answer questions and provide required services.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.

PHYSICAL DEMANDS

• Lifting fifty (50) pounds maximum.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.