Room Attendant

Duprey Companies; Concord (NH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Fairfield Inn by Marriott, owned by Duprey Hospitality, is seeking a meticulous Room Attendant in Concord, NH. You will clean guest rooms, restock supplies, and help maintain the hotel’s inviting atmosphere to ensure guest satisfaction.

No prior experience is required; strong attention to detail and teamwork are valued. This role involves physical tasks, adherence to standards, and ongoing training to deliver exceptional service.

Qualifications

• Customer service oriented and guest-focused.
• Clear verbal and written communication.
• Ability to analyze situations and solve minor problems.
• Commitment to consistent high-quality room cleanliness.

Responsibilities

• Clean and restock guest rooms to hotel standards.
• Maintain cleanliness of public areas and storage spaces.
• Ensure proper handling of lost and found items.
• Follow security procedures for keys and access.
• Collaborate with team and participate in departmental meetings.
• Assist other departments as needed and take on extra tasks.

Skills

Customer service

Communication

Problem solving

Quality awareness

Job description

Description

We are looking for a meticulous and dedicated Room Attendant to join our housekeeping team. As a Room Attendant, you will play a key role in maintaining our guest rooms and ensuring they are clean, comfortable, and inviting. Your attention to detail and passion for cleanliness will contribute to our goal of providing a superior guest experience.

About us:

The Fairfield Inn by Marriott is owned and operated by Duprey Hospitality, a full-service hotel management company based in Concord, we take pride in our commitment to excellence. With management contracts including renowned brands like Marriott, Choice Hotels, and Hilton, we're at the forefront of hospitality.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Summary

The Room Attendant is responsible for ensuring high levels of guest service and satisfaction by cleaning and supplying rooms, laundry and public areas.

Essential Duties and Responsibilities

• - Provide top quality service and meets guests needs
• - Thoroughly clean all assigned guestrooms to include: changing linens, making beds, dusting, vacuuming, scrubbing, washing and replenishing supplies
• - Thoroughly clean public space, work areas and storage areas
• - Maintain room quality based on hotel and brand standards
• - Follow standard procedures for acceptance and security of guest lost and found items
• - Ensure master keys and located guestroom keys are properly secured
• - Ability to work well with a diverse group of people

Additional Duties

• - Attend monthly department meetings
• - Complete projects as determined by management
• - Assist other coworkers and departments when necessary
• - Actively seeks out other tasks when current work is complete
• - Participate in ongoing education and training
• - Other duties as assigned

Requirements

Essential Behavior Requirements

• - Customer Service: Displays a professional sense of urgency when communicating and interacting with guests and coworkers in a way that exceeds the guest’s wants and needs.
• - Communication: Actively listens to guests and associates (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
• - Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• - Quality: Work “product or service” is free of errors and exceeds customer expectations.

Minimum Qualifications

• - Education or Experience - No prior experience or education is required.
• - Language Skills- Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules and memos.
• - Mathematical Skills - Requires mathematical development sufficient to be able to: add, subtract, multiply and divide.
• - Reasoning Ability - Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.

Physical Requirements

• - Non-slip shoes are recommended
• - Ability to pass pre-employment drug test and background check
• - Requires walking and standing to a significant degree, reaching, climbing, balancing, kneeling, crouching, crawling, stooping, handling and seeing
• - Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
• - Inside environmental conditions protected from weather conditions but not necessarily from temperature changes. Potential exposure to paint, solvents, cleaning chemicals and/or fumes