Room Attendant

Cortland Hotel Group, LLC; City of Poughkeepsie (NY); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Advancement

Medical

Vision

401k Match

Paid Time Off

Holiday Pay

Free Parking

Guest Experience

Community Focus

Job summary

Cortland Hotel Group, LLC is seeking a friendly Room Attendant to help create memorable guest experiences through cleanliness and hospitality excellence. You will perform a range of cleaning tasks in guest rooms and public spaces, upholding high standards and contributing to a welcoming environment.

Applicants should be reliable, possess strong communication and customer service skills, and be able to work flexible shifts including weekends and holidays.

Qualifications

• Prior cleaning experience.
• Follow instructions, company policies and safety procedures.
• Strong communication, problem-solving and customer service skills are essential.
• Teamwork, professionalism and integrity are key to success.

Responsibilities

• Perform cleaning tasks to maintain hotel premises in a clean and orderly manner.
• Keep work area clean and neat, free from dust and litter.
• Load carts with supplies and perform duties in guest rooms as assigned.
• Change bed linens; vacuum, dust, and clean all surfaces; thoroughly clean bathrooms.
• Ensure guest room setup complies with standards and report discrepancies to Inspector.
• Handle Lost & Found items per standard procedures.
• Complete assignment sheets as rooms are finished.
• Report equipment issues and restock supplies as needed.
• Flexible to work day shifts, mornings, evenings, nights, weekends and holidays.

Skills

Cleaning experience

Punctuality

Time management

Customer service

Job description

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join our team as a Room Attendant and contribute to creating memorable experiences for our guests through your commitment to cleanliness and hospitality excellence!

The Room Attendant will perform a combination of tasks in order to maintain the hotel and public space with impeccable standards of cleanliness while embracing the values of company culture and guiding principles!

Responsibilities:

• This position requires you to perform a combination of tasks that maintain hotel premises in a clean and orderly manner.
• Keep work area clean and neat, free from dust and litter.
• Loads carts with supplies needed to perform duties.
• Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
  • Change bed linens and makes bed.
  • Vacuum carpet. Moves furniture as needed to clean.
  • Dust and clean all furniture including picture frames, bed frames, lamps, TV’s, armoires, desks, etc.
  • Clean mirrors, surfaces, windows, walls, etc.
  • Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
  • Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
  • Empties wastebaskets.
  • Ensure guest room set up complies with standards.
  • Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
  • Turns in all Lost & Found items following the standard procedures.
  • Fills out assignment sheet as each room is completed.
  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  • Other duties as assigned
  • Flexible to workday shifts, early mornings, evenings, nights, weekends and holidays

Requirements:

• Prior cleaning experience. To be punctual, dependable, and adaptable to change.
• Follow instructions, company policies, and safety procedures, while managing their time and resources efficiently.
• Strong communication, problem-solving, and customer service skills are essential.
• Teamwork, professionalism, and integrity are also key to success in the role.
• Must have open availability work weekends and holidays

Physical:

• Able to lift, push, pull a minimum of 50lbs occasionally and 20lbs regularly.
• Able to bend, twist, and squat repeatedly.
• Able to walk and stand for duration of scheduled shift

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

What You Can Expect -

• Competitive Pay
• Training & Development
• Opportunity for Advancement
• Medical
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Creating memorable experiences one guest at a time
• Opportunities to give back to the community through our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.