Room Attendant

Main & Vine Hospitality Management Group; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Main & Vine is seeking a Room Attendant to maintain cleanliness of guest rooms and corridors in accordance with hotel procedures. You will stock supplies, greet guests, replace linens, and ensure rooms are secure and ready for occupancy.

This role requires basic literacy, physical stamina, and the ability to lift up to 50 pounds. Training is provided and teamwork with Housekeeping is essential to uphold high standards of service.

Qualifications

• Requires basic reading ability and comprehension.
• Ability to follow hotel procedures and safety guidelines.
• Ability to communicate with guests clearly and politely.
• Must be able to lift and move supplies as part of daily tasks.

Responsibilities

• Clean guest rooms and corridors daily according to hotel procedures.
• Stock supplies on the cart at shift start and end.
• Greet guests and respond to requests professionally.
• Replace linens and replenish guest room amenities as needed.
• Empty wastebaskets and maintain tidy public areas.
• Arrange furnishings and ensure doors are secured after cleaning.
• Report damages, hazards, or suspicious activity to supervision.
• Return found items with proper documentation to Housekeeping.

Skills

Attention to detail

Customer service

Communication

Physical stamina

Education

High school diploma or equivalent

Job description

Job Description

The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties.

Job Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
• Stock cart with guest room supplies at beginning and end of shifts
• Greet all guests
• Replace linens on beds and replenish guest room supplies and amenities
• Empty wastebaskets
• Rearrange furnishings, drapes and room accessories
• Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it
• Responsible for all keys signed out for the shift
• Clean all corridors and service areas
• Respond to any projects or requests developed by the Housekeeping management team
• Performs all other tasks as assigned by supervisor

Job Qualifications

• High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience
• Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations
• Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance
• The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.

Source: Main & Vine