Room Attendant

The Langham Chicago; Chicago (IL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Vacation Pay

Paid Holidays

Health Insurance for you and family

Life Insurance and AD&D

401k with company match

Free meals on duty

Uniforms provided

Free hotel stays

Job summary

The Langham Chicago is seeking a dedicated Housekeeper to assure the cleanliness of guest floor corridors, foyers, stairwells, and public areas. You will assist room attendants and respond to guest requests while maintaining Langham and Forbes standards of quality.

Physically able to lift, move, and work with cleaning chemicals, you will join a team that values safety, reliability, and guest satisfaction in a luxury setting.

Qualifications

• Knowledge of stain removal and chemical cleaning agents.
• Ability to learn how to properly work with hazardous chemicals.
• Ability to read and write basic English to complete forms such as a room status report.
• Ability to organize and prioritize work and meet deadlines.

Responsibilities

• Ensure areas are free of soiled linen and trash; stock closets with supplies.
• Pick up and sanitize glasses per hotel policy.
• Keep pantries and storage areas clean and neat.
• Vacuum, sweep, and mop hallways, stairwells, and foyers.
• Clean walls, doors, mirrors, and elevator rooms; maintain room numbers.
• Flip mattresses and move furniture as directed.
• Support in laundry, public areas, and room attendants as needed.
• Respond to guest questions and provide directions or escort guests.

Skills

Stain removal

Cleaning chemicals

Equipment operation

Hazardous chemicals handling

English literacy

Organization & time management

Education

Any education/experience

Tools

Cleaning equipment

Job description

PRIMARY OBJECTIVE OF POSITION:

Assure cleanliness of guest floor corridors, foyers, stairwells, and public areas and assists room attendants in order to maintain Langham and Forbes standards of quality.

Assist colleagues whenever they are in need of help.

RESPONSIBILITIES AND JOB DUTIES:

• Ensure all areas are kept free of soiled linen and trash. Stock closets with all supplies and linen as directed. Obtain amenities and supplies for room attendants as directed.
• Pick up and sanitize glasses according to hotel policy.
• Keep butler pantries and housekeeping storage areas clean and neat.
• Vacuum, sweep, and/or mop hallways, stairwells and foyers as needed.
• Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guestroom doors, and elevator rooms.
• Flip mattresses and move furniture as assigned by supervisor.
• Be able to do laundry, clean rooms, and public area
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• In slow season it is necessary to support in other areas such as laundry, public area, and room attendants.
• Respond to guest questions. Provide guest assistance, directions and/or escort guests, and provide information as requested.
• Provide service to hotel guests as specified in Langham and Forbes service standards.
• Ensure to always be immaculately dressed according to hotel standards
• Assist with any other requests from supervisor.

PHYSICAL DEMANDS:

Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment. Requires walking 90 - 95 % of workday. Must be able to push / up to 50 lbs.

SPECIAL SKILLS REQUIRED:

• Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
• Ability to learn how to properly work with hazardous chemicals in accordance with company standards.
• Ability to read and write basic English in order to complete forms such as a room status report.
• Ability to organize and prioritized work, and meet deadlines.

EDUCATION REQUIRED:

Any combination of education and experience that provides the required knowledge, skills, and abilities.

EXPERIENCE REQUIRED:

Previous janitorial experience preferred. None needed

LICENSES OR CERTIFICATES:

None needed

BENEFITS FOR FULL-TIME WORKERS INCLUDES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

SALARY RANGE:

$22.16 - $27.70/hour

EOE, Including, Disability/Veterans