Room Attendant

Kessler Collection; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A premier luxury hospitality group is seeking a Room Attendant to join their Charlotte location. The candidate will be responsible for creating welcoming and clean room environments for guests while following company standards. This role involves physical activity and attention to detail, ensuring an exceptional guest experience.

Benefits

Marriott Employee Discounts Worldwide

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Qualifications

• 6 months of relevant work experience is required.
• Ability to communicate in English is preferred.

Responsibilities

• Responsible for cleaning and arranging guest rooms according to standards.
• Interacts warmly with guests and maintains guest privacy.
• Handles cleaning supplies and maintains storage organization.

Skills

Organizational skills

Physical stamina

Verbal communication

Problem-solving

Education

High school diploma or equivalent

Job description

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An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program
  
  

Job Summary

The successful candidate will be able to:

• Provide a warm, welcoming room that creates a memorable first impression.
• Systematically and methodically move through a room to ensure every space is attended to.
• Work safely and be physically prepared to repeatedly bend to make beds and clean bathrooms, carry linens, towels, and trash and push and pull to vacuum.
• Prioritize assignment for rooms not ready and early check-ins.
• Read rooming list and know the procedures for various Marriott guests.
• Previous cleaning experience preferred.
• Conversational English beneficial.
  
  

CORE RESPONSIBILITIES

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Bring all dirty linen from guest rooms to the laundry area to be washed
• Transfer clean linen from the laundry room to the guest rooms
• Remove trash from guest rooms and dispose of according to specifications
• Make beds, dust rooms to include but not limited to furniture, fixtures, artwork, baseboards, and window sills, vacuum floors, clean bathrooms, empty trash and refresh towels according to the specifications outlined in the standard operating procedures
• Place all items, including and not limited to furniture, throws, pillows, appliances, glassware, plates, silverware, bathroom supplies, and amenities in the proper location and to the specifications outlined in the standard operating procedure
• Maintain organization and supply of cleaning products and linen
• Maintain neat and orderly storage closets
• Use software program to communicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairs
• Work efficiently in order to meet daily requirements
• Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
• Solve problems proficiently
• Secure lost items according to the specifications
• Maintain a neat and organized work area
• Maintain the integrity of Company proprietary information and protect Company assets
• Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean, and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain a positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned
  
  

Knowledge, Skills, And Abilities

• Ability to perform all Room Attendant-related tasks and proficiently use job-related tools and equipment
• Ability to remain calm in various situations, use sound judgment and effectively solve problems
• Ability to read and interpret documents such as safety rules and procedural manuals
• Strong written, verbal, and interpersonal skills
• Ability to follow instructions, prioritize and multi-task
  
  

MINIMUM QUALIFICATIONS

• High school diploma, General Education Degree, or related training equivalent- required
• Minimum of 6 months of relevant work experience in similar scope and title – required
• Ability to communicate in the English language – preferred
  
  

SUPERVISORY RESPONSIBILITIES

• None
  
  

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
  
  

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
• Push, pull, and lift up to 50 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.
  
  

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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