Room Attendant

choicehotels; BLOOMINGTON (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to join their team. This role is pivotal in ensuring guests experience a clean, comfortable, and safe environment during their stay. As a Room Attendant, you will be responsible for maintaining high cleaning standards, addressing guest requests, and ensuring satisfaction through genuine hospitality. If you have a keen eye for detail and a passion for providing excellent service, this opportunity offers a chance to contribute significantly to guest experiences in a dynamic hotel setting. Join a team that values integrity, respect, and the spirit of hospitality, and be part of creating memorable stays for guests.

Qualifications

• Ability to maintain high cleaning standards and ensure guest satisfaction.
• Experience in handling guest complaints and requests.

Responsibilities

• Clean and maintain assigned guest rooms or suites according to brand standards.
• Restock items and ensure all rooms are secured upon leaving.

Skills

Customer Service

Attention to Detail

Time Management

Education

High School Diploma or equivalent

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, comfortable, and safe room.

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathrooms.
• Maintains cleaning protocols.
• Empty all trash containers and replace with fresh liners.
• Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items.
• Ensure removal and appropriate disposition of guest room trays, glass and silverware.
• Clean and vacuum exterior entry and hallways.
• Keep linen closets and supply areas clean and organized.
• Ensure guest laundry and dry-cleaning orders are attended to promptly.
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle.
• Ensures that all rooms or suites are secured upon leaving the guest room or suite.

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.