Room Attendant

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

1 Hotel Austin is seeking a Room Attendant to join our housekeeping team. You’ll maintain pristine guestrooms, deliver attentive service, and support the guest experience with a courteous, professional approach.

Responsibilities include thorough cleaning, stocking supplies, reporting maintenance, and using HotSOS to log work orders. A strong focus on detail, teamwork, and guest satisfaction is essential.

Qualifications

• Previous related guest service experience dealing directly with the public.
• Passion for cleanliness and attention to detail.
• English language proficiency sufficient to understand labels and instructions and to communicate verbally and in writing with guests and team members.
• Ability to learn and work with technology, including computers, iPods and iPads.
• Excellent time-management skills and ability to work in a fast-paced environment.
• High level of honesty, integrity and interpersonal skills.
• Ability to clean a varying number of rooms a day based on business needs.
• Professional and appropriate business appearance and demeanor aligned with the 1 Hotels brand and culture.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Vacuum, clean and dust rooms to ensure they are spotless for occupancy.
• Prepare supplies and linen for housekeeping cart setup.
• Remove all trash and dirty linen from guestrooms and hallways.
• Restock cleaning cart and replenish chemical bottles.
• Report all missing items from guestrooms and follow Lost & Found procedures.
• Input real-time work orders via HotSOS and record guest concerns during interactions.
• Convey guest opportunities clearly in HotSOS.
• Maintain confidentiality of proprietary and guest information.
• Attend pre-shift meetings to learn shift details, including property and guest expectations.
• Participate and attend all required meetings.
• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.

Skills

Guest service experience

Attention to detail

English language proficiency

Technology proficiency

Time management

Teamwork

Integrity

Physical stamina

Professional appearance

Tools

HotSOS

Job description

Overview

Grow with us… Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. That’s why we hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Room Attendant works effectively as part of the Housekeeping service team to provide efficient and courteous service. The role involves maintaining clean and attractive guestrooms, providing attentive, courteous and efficient service, and supporting the overall guest experience.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Vacuum, clean and dust rooms to ensure they are spotless for occupancy.
• Complete all pre‑cleaning duties, including preparing guest supplies, cleaning supplies and linen for the housekeeping cart set‑up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Restock housekeeping cleaning cart and replenish chemical bottles.
• Report all missing items from guestrooms (e.g., hair dryers, technology) and follow Lost & Found procedures.
• Ensure room equipment and facilities are functioning properly and report any malfunctions according to standards.
• Inspect guestrooms and report status appropriately.
• Prioritize and organize work assignments.
• Set up, deliver, refresh and present all special room requests.
• Focus on attention to detail when cleaning rooms and bathrooms.
• Input real‑time work orders via HotSOS and record guest concerns during interactions.
• Convey guest opportunities clearly in HotSOS.
• Perform any other reasonable duties as requested by the leadership team.
• Conduct oneself professionally and work collaboratively with colleagues and team leaders.
• Attend pre‑shift meetings to learn shift details, including property and guest expectations.
• Participate and attend all required meetings.
• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Greet, welcome, and acknowledge guests by name and respond to their requests courteously and professionally.
• Remain attentive to guests’ needs, providing dependable, punctual, and enthusiastic service.
• Thank guests with genuine appreciation.
• Identify opportunities to optimize performance and create value by challenging existing processes and encouraging innovation.
• Analyze and resolve problems, exercise good judgement, and follow up with a leader as needed.
• Establish and maintain open, positive, collaborative, and professional internal and external relationships.
• Develop lasting relationships with guests and secure repeat business.
• Follow all company security and safety policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications and properly store flammable materials.
• Maintain compliance with hotel policies, procedures and standards; maintain uniform and personal appearance.
• Maintain confidentiality of proprietary and guest information.
• Embod[data] the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good‑Natured Service, and uphold our Brand Pillars.

Qualifications & Skills

• Previous related guest service experience dealing directly with the public and general knowledge of basic customer service skills.
• Passion for cleanliness and attention to detail.
• English language proficiency sufficient to understand labels and instructions and to communicate verbally and in writing with guests and team members.
• Ability to learn and work with technology, including computers, iPods and iPads.
• Excellent time‑management skills and ability to work in a fast‑paced environment.
• High level of honesty, integrity and interpersonal skills.
• High energy, ability to clean a varying number of rooms a day based on business needs.
• Physical capability to push and pull a loaded housekeeping cart and other equipment, reach overhead and below the knees, bend, twist, pull, stoop, stand, sit, kneel or walk for extended periods, and lift up to 50lb occasionally, 30lb frequently and 25lb constantly.
• Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and focus adjustment.
• Ability to follow directions, work in a team, manage change and uncertainty, and remain composed under pressure.
• Excellent diplomacy, tact and conflict resolution skills.
• Professional and appropriate business appearance and demeanor aligned with the 1 Hotels brand and culture.
• Flexibility to meet the demands of a 24‑hour operation and varying schedules, including holidays and weekends.

Work Conditions & Physical Demands

The role requires work in a 24‑hour operation, varying schedules, holidays and weekends. Physical demands include pushing/pulling a loaded cart, lifting, bending, stooping and standing for extended periods.

Additional Notes

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor.

EEO Statement

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law.