Public Area Attendant

Starwood Hotels; Austin (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Starwood Hotels in Austin, Texas is seeking a dedicated Housekeeper to maintain cleanliness in public areas, ensuring a welcoming atmosphere for guests.

The ideal candidate will have strong customer service skills, attention to cleanliness, and the physical ability to perform tasks effectively. Join a mission-driven company that values its employees and the environment.

Qualifications

• Previous guest service experience dealing directly with the public.
• Ability to communicate in English for guest interactions.
• High integrity and honesty.

Responsibilities

• Clean and sanitize public areas of the hotel.
• Greet and acknowledge guests by name.
• Maintain and organize cleaning supplies.

Skills

Customer service skills

Attention to detail

Time management

Interpersonal skills

Physical stamina

Job description

Overview

Grow with us. Life at Starwood Hotels is based on the simple idea that the world is beautiful and we want to keep it that way. We hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are important to us. Our culture is caring and thoughtful, delivering good-natured and informed service to evoke fulfillment and well-being. A job at 1 Hotels is about more than punching a clock; it is about changing the world - little by little. We are the world’s first mission-driven hotel company with lofty goals. You are asked to bring your true self and do good.

Responsibilities

• Clean and sanitize all public areas, including lobbies, hallways, elevators, stairwells, restrooms, and other high-traffic spaces within the hotel.
• Sweep, mop, vacuum, and dust all surfaces to maintain a clean and orderly environment for guests.
• Ensure public restrooms are stocked with essential supplies (e.g., toilet paper, soap, hand sanitizer) and maintained in a clean, sanitary condition throughout the day.
• Spot clean or address spills, dirt, or debris immediately to maintain a pristine environment.
• Clean and maintain windows, doors, and furniture in public spaces to ensure a welcoming atmosphere.
• Greet and acknowledge all guests by name; respond to requests in a courteous and professional manner using professional language. Provide dependable, punctual, and enthusiastic service to all internal and external guests. Thank guests with genuine appreciation.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change.
• Think clearly, analyze and resolve problems, exercise good judgment, and follow up with a leader as needed.
• Establish and maintain open, positive, collaborative, and professional relationships with guests and colleagues; foster a cooperative working environment and maximize efficiency to deliver the guest experience.
• Follow all company safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Maintain and organize cleaning supplies, equipment, and materials used for public area cleaning.
• Monitor stock levels and notify the housekeeping supervisor when supplies need replenishment.
• Ensure cleaning carts and supplies are well-stocked and organized, ready for use during each shift.
• Ensure compliance with hotel policies, procedures, and standards by self and colleagues.
• Maintain uniform and personal appearance to be clean and professional.
• Maintain confidentiality of proprietary and guest information.
• Uphold the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide good-natured service, and uphold our Brand Pillars.

Qualifications & Skills

• Previous related guest service experience dealing directly with the public; general knowledge of basic customer service skills.
• Passion for cleanliness and attention to detail.
• Ability to communicate and comprehend English well enough to understand labels and instructions, and to communicate guest requests and information to guests and team members.
• Ability to learn and work with technology including devices such as computers, iPods, and iPads.
• Excellent time management skills and ability to work in a fast-paced environment.
• Honesty and high integrity.
• Good interpersonal skills and ability to relate well to different people.
• High energy level to handle varying numbers of rooms per day depending on business needs.
• Ability to push and pull a loaded housekeeping cart and other equipment over varying surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods.
• Fine motor skills and hand-eye coordination for handling objects of varying size and weight.
• Physical ability to regularly lift, carry, push, pull, and move up to 50 pounds occasionally, 30 pounds frequently, and 25 pounds constantly; vision abilities include near, distance, color, peripheral, depth perception, and focus adjustment.
• Ability to follow directions and work in a team environment.
• Ability to cope with change, handle risk and uncertainty, and remain composed under pressure; respond professionally to upset guests or team members.
• Relates well to all kinds of people; builds constructive relationships using diplomacy and tact.
• Genuine care for people and empathy for others.
• Professional and appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
• Flexibility to meet the demands of a 24-hour operation; may require varying schedules, including holidays and weekends.

Due to the nature of the hospitality industry, employees may be required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform other job-related duties as assigned by their supervisor.

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on protected bases under applicable law. If you require any special accommodation, please visit People Operations.

Please note that your job description is not exhaustive of tasks and duties but serves as a guideline for daily duties, which may change from time to time.

About Us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives guest experiences, builds community with travelers, and takes care of the planet we live on. Starwood Hotels is a luxury hotel brand management company and affiliate of Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on protected bases under applicable law. If you require any special accommodations, please visit People Operations.