Room Attendant

Sonesta International Hotels; Atlanta (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Room Attendant to ensure guest satisfaction through effective cleaning and service of guest rooms. The role involves managing various housekeeping tasks and responding to guest needs in accordance with company standards. Candidates should have a strong focus on customer service and teamwork, with preferred experience in housekeeping.

Benefits

Health insurance

401(k)

Paid leave

Hotel discounts

Qualifications

• Previous housekeeping experience preferred.
• Fluent English preferred; other languages beneficial.
• Physical ability to stand, bend, climb and lift up to 75 pounds.

Responsibilities

• Clean and service rooms according to established standards.
• Respond to guest requests and complaints, ensuring satisfaction.
• If assigned to laundry, monitor supplies and operate washers/dryers.

Skills

Attention to detail

Customer service

Teamwork

Time management

Education

Basic reading, writing, and math skills

Job description

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Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand standards to ensure guest satisfaction.

Responsibilities

• Deliver Sonesta Service in all guest interactions according to G.U.E.S.T. standards.
• Respond to guest requests and complaints, ensuring satisfaction.
• Clean and service rooms following established standards, including making beds, dusting, vacuuming, and sanitizing bathrooms.
• Report completed service and any rooms that cannot be serviced.
• If assigned to laundry, monitor supplies, operate washers/dryers, inspect linens, and report damages.
• Minimize waste of supplies and assist with deep cleaning projects.
• Report repairs or unsafe conditions.
• Handle lost and found items properly.
• Promote teamwork and ensure compliance with health and safety laws.
• Perform other duties as assigned.

Qualifications

• Previous housekeeping experience preferred.
• Experience in extended stay industry beneficial.
• Fluent English preferred; other languages beneficial.
• Basic reading, writing, and math skills.
• Physical ability to stand, bend, climb, and lift up to 75 pounds.
• Ability to work mornings, evenings, weekends, and holidays.

Additional Information

• Benefits include health insurance, 401(k), paid leave, hotel discounts, and more.
• Equal opportunity employer.
• Complete a full application and attach a resume; incomplete applications will not be considered.