Room Attendant

Hulsing Hotels / Earth Fare / Accucare; Asheville (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Hulsing Hotels in Asheville is seeking a Room Attendant to maintain the cleanliness and appearance of guest rooms and deliver quality service in a timely and friendly manner. You will follow all housekeeping policies and standards while working as part of a devoted team.

Responsibilities include removing and replacing bed linens, dusting and cleaning rooms, and reporting any damages or unusual items to the supervisor. A high school diploma or 1 year of related experience is preferred.

Qualifications

• High School Diploma or at least 1 year of related hotel experience.
• Previous hotel or customer service experience preferred.
• Ability to work as part of a team and show initiative.

Responsibilities

• Maintain cleanliness and appearance of guest rooms.
• Remove and replace bed linen daily.
• Clean room including dusting, vacuuming, and spot cleaning.
• Ensure rooms are ready for inspection after cleaning.
• Communicate any damages or issues to supervisor.
• Maintain professional and friendly guest interactions.
• Uphold uniform standards and protect company assets.
• Perform other duties as assigned.

Skills

Teamwork

Empathy

Initiative

Organizational skills

Education

High School Diploma

Job description

Room Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner. Room Attendants represent the hotel to all guests and complete daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels.

Essential Duties & Responsibilities:

• Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.
• Remove and replace bed linen daily for checked out rooms; remake and replace linen for stayover guests.
• Clean room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed.
• Dust all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors.
• After thoroughly cleaning the room, associate must leave the room as trained for inspection.
• Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest.
• Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room.
• In all guest interactions associate must always be professional, accommodating, helpful and friendly.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Performs other duties as assigned.

Qualifications

• High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.
• Previous hotel-related or customer service experience desired.
• Must be team oriented, empathetic, friendly and show initiative.
• Well organized and able to prioritize tasks.