Roofing Technical Services Manager

WorkRocket; Dallas (TX); On-site; USD 87,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company contribution

Paid holidays

40 hours extra leave

Job summary

Westlake Royal Building Products, a leading North American manufacturer, seeks a Technical Services Manager - Roofing in the Dallas–Fort Worth area. Use your hands-on construction experience to train professionals, troubleshoot challenges, and ensure successful roofing installations.

You will serve as the technical expert for Newpoint Concrete Roof Tile, US Clay Tile, Unified Steel, Davinci Roofscapes, and WRBP components, while developing classroom and field training programs for our products.

Qualifications

• Hands-on construction/field experience required.
• Ability to train professionals and troubleshoot in the field.
• Strong knowledge of roofing products and installation methods.

Responsibilities

• Prepare and deliver training on installation techniques and product knowledge.
• Develop classroom and field training programs for our products.
• Train installation crews, customers and sales personnel on proper techniques and standards.
• Collaborate with Sales, Product Management and R&D to address product issues and improvements.
• Coordinate with marketing for trade show displays and product demonstrations.
• Travel up to 60% with 2–3 overnight stays per week.

Skills

Technical leadership

Training & development

Roofing installations

Customer support

Travel readiness

Job description

Ready to Take Your Construction Career Beyond the Jobsite?

Put your years of hands-on construction experience to work in a rewarding technical leadership role with an industry-leading manufacturer! Instead of managing the day-to-day demands of construction projects, you'll use your knowledge to train professionals, troubleshoot challenges, and help ensure successful roofing installations. Earn $97,000+ annually, enjoy bonus opportunities and outstanding benefits, and build a lasting career with a stable company that promotes from within!

Westlake Royal Building Products, is seeking a n experienced construction professional to join their team as a Technical Services Manager -Roofing in the Dallas-Fort Worth, TX area.

Why You Should Join the Westlake Royal Building Products Team :

• Competitive Pay: Earn $97,000+ a year based on your experience and knowledge. Increase your annual earnings through commission and bonus opportunities.
• Comprehensive Benefits: Enjoy comprehensive medical, dental, and vision plans, 401k with company contribution, paid holidays, and more!
• Stable Company: Westlake Royal Building Products is part of a global diversified industrial company (Westlake ; Fortune 500 company) that manufactures and supplies essential products in a variety of fields. You'll have all the stability and benefits that come from working for a global manufacturer.
• Supportive Company Culture: At Westlake, you'll experience a supportive, team-focused environment built on trust and long-term success. Advancement is always possible within Westlake, who tend to promote from within.
• Westlake believes in protecting your work-life balance, you will receive an additional 40 hours of leave to use at your discretion.

The Technical Services Manager will serve as the technical subject matter expert and be responsible for responding to technical, installation , and product related questions . This position will also be responsible for the development and implementation of both classroom and field installation training programs for our products .

Product responsibility includes Concrete roof tile ( Newpoint Concrete Roof Tile), Clay roof tile (US Clay Tile), Stone coated steel (Unified Steel), Polymer roof tile (Davinci Roofscapes ) , and WRBP Roofing Components Division .

Duties and Responsibilities:

May include, but are not limited to, the following:

• Prepare and execute installation instructions, guides, videos and other tools for use in the field
• Develop product training methodology for classroom and field installation training
• Train installation crews on proper installation technique
• Train customers and sales personnel on proper installation technique
• Serve as the technical subject matter expert for product knowledge, building code and installation questions and inquiries
• Manage day-to-day issues and work with sales to ensure solutions are achieved
• Analyze and provide feedback concerning product development and pricing
• Responsible for creating the strategies for providing product and installation support and training across North America
• Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installation
• Collaborate with Customer Care as needed to support warranty claims and customer complaints
• Work closely with marketing teams for preparation of displays for trade shows as needed
• Travel up to 60% required with 2-3 overnight stays per week.

About the Company:

At Westlake Royal Building Products, innovating and pushing boundaries is in our DNA. There's no better place to make homes as unique as each individual - where design, engineering and service merge in unlimited ways. As a leading manufacturer in North America, we equip builders, remodelers, dealers and suppliers with the materials, resources and solutions it takes to design, build, and remodel anything you can imagine. From siding, trim and mouldings to roofing, stone and windows, our brands and products deliver the versatility, durability and performance that help homeowners and building professionals craft exterior and interior spaces that inspire and endure.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.