Roofing Service Technician

Trinity Solar; Holyoke (MA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Life insurance

Paid training

PTO

Job summary

Trinity Solar seeks a Roofing Service Technician to perform on-site inspections and approved repairs for residential roofing service and warranty concerns. This field-based role diagnoses roofing issues, completes quality repairs within scope, and documents findings with clear photos and service notes.

You will travel to assigned appointments, inspect system components, perform repairs such as shingle replacement and flashing repair, and maintain safe work practices.

Qualifications

• Experience in residential roofing repair, installation, inspection, or related exterior construction work.
• Knowledge of common residential roof systems, flashing, penetrations, and leak-diagnosis practices.
• Ability to safely use ladders, hand tools, power tools, and required fall-protection equipment.
• Ability to work on roofs outdoors in varying weather conditions, with no supervision.
• Strong written communication for service notes and photo documentation.

Responsibilities

• Travel to assigned residential service, warranty, leak, inspection, and repair appointments.
• Inspect roofing systems to identify deficiencies, likely leak sources, and installation issues.
• Evaluate components including shingles, underlayment, flashing, and ventilation.
• Perform approved roofing repairs within scope, such as shingle replacement and flashing repair.
• Take clear before, during, and after photos and document findings and repairs.
• Complete inspection reports, service tickets, and photo uploads accurately and promptly.
• Communicate professionally with homeowners on-site and explain work completed.
• Escalate out-of-scope or safety concerns through internal processes.

Skills

Residential roofing repair

Ladder safety

Clear written notes

Customer service

Valid driver’s license

Smartphone documentation

Job description

The Roofing Service Technician performs on-site inspections and approved repair work for residential roofing service
and warranty concerns. This field-based role is responsible for accurately diagnosing visible roofing issues, completing
quality repairs within assigned scope, documenting findings with clear photos and service notes, maintaining safe work
practices, and escalating conditions that require additional review.

Essential Duties and Responsibilities

• Travel to assigned residential service, warranty, leak, inspection, and repair appointments.
• Inspect roofing systems to identify visible deficiencies, likely leak sources, installation issues, weather-related
  damage, and component failures.
• Evaluate accessible roofing components as applicable, including shingles, underlayment,
  flashing, pipe boots, valleys,
  ridge and intake ventilation, penetrations, skylights, chimneys, gutters, fascia, and related roof-system components.
• Perform approved roofing repairs within assigned scope, including shingle replacement, flashing repair, penetration
  sealing, pipe-boot replacement, minor ventilation corrections, and other assigned corrective work.
• Use sound field judgment to distinguish between completed repair work, temporary mitigation, and conditions
  requiring further review or authorization.
• Take clear before, during, and after photos showing the reported concern, observed condition, repair performed, and
  completed condition.
• Complete required inspection reports, service tickets, repair notes, material-usage records, and photo uploads
  accurately and promptly.
• Document what was observed, what was repaired, what could not be repaired, and any recommended next action.
• Communicate professionally with homeowners while on site, explaining the purpose of the visit and work completed.
• Escalate out-of-scope conditions, safety concerns, recurring issues, concealed damage, structural concerns, and
  potential warranty disputes through the designated internal process.
• Maintain assigned company vehicle, tools, ladders, personal protective equipment, and service inventory in safe,
  organized, job-ready condition.
• Follow Trinity safety requirements, ladder and fall-protection practices, manufacturer installation requirements, and
  applicable jobsite regulations.
• Protect the homeowner’s property, maintain a clean work area, remove job‑related debris, and leave each site in
  professional condition.

Qualifications

• Experience in residential roofing repair, installation, inspection, or related exterior construction work.
• Working knowledge of common residential roof systems, roofing materials, flashing details, penetrations, ventilation,
  and leak‑diagnosis practices.
• Ability to safely use ladders, hand tools, power tools, and required fall‑protection equipment.
• Ability to work on roofs, climb ladders, lift and carry materials and tools, and work outdoors in varying weather
  conditions.
• Ability to independently assess visible conditions, follow assigned repair scope, and recognize when escalation is
  required.
• Clear written communication skills for concise service notes and photo documentation.
• Professional customer‑service approach and ability to work respectfully at occupied residential properties.
• Valid driver’s license and ability to meet company vehicle‑insurance requirements.
• Ability to use a smartphone or company‑approved mobile device for photos, work orders, and documentation.

Performance Expectations

Inspection: Conduct a thorough visual inspection of the reported concern and accessible related roofing components.
Repair Quality: Perform authorized repairs to Trinity workmanship standards and applicable manufacturer requirements.
Documentation: Submit complete service notes and required before/after photos for every assigned ticket.
Scope Discipline: Follow the assigned scope of work and promptly report conditions requiring additional review or
authorization.
Escalation: Promptly report conditions that cannot be safely or properly resolved within the assigned scope.
Safety: Follow required PPE, ladder, fall‑protection, vehicle, and jobsite‑safety practices.
Customer Experience: Be professional, clear, respectful, and careful to protect the homeowner’s property while on site.

Core Accountability:

Accurate inspection, quality workmanship, complete documentation, proper escalation, and safe
homeowner‑facing execution

Why Join Us?

At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success.When you join Trinity Solar, you'll enjoy:

• Competitive pay with opportunities to grow
• Comprehensive healthcare coverage: Medical, Dental & Vision
• Life insurance and employee assistance programs for peace of mind
• Paid training to set you up for success
• A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role)
• Forty (40) hours of sick time annually
• 401(k) with company match to invest in your future
• Work‑life balance that puts your well‑being first.

Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.