Roofing Service Department Manager

Baker Roofing Company; Alexandria (VA); On-site; USD 90,000 - 145,000; Full time

Benefits offered by this job

Benefits on Day 1

Health, Dental, Vision insurance

401K match

ESOP

PTO & holidays

Safety emphasis

Training programs

Job summary

Baker Roofing Company seeks an experienced Commercial Roofing Service Department Head to lead an entire service operations department for a branch. The role focuses on safety, quality control, profitability, and customer satisfaction across commercial and industrial service work.

This position emphasizes growth, training, and a collaborative team environment. Applicants should have 3–5 years in roofing leadership and a strong command of English; Spanish is a plus. Equal opportunity employer.

Qualifications

• Education: High school diploma required; bachelor’s degree preferred.
• Experience: 3–5 years in commercial roofing leadership; service department head experience preferred.
• Driver's License required.
• Languages: Fluent in English; Spanish a plus.

Responsibilities

• Provide safe working environment for BRC crews, subcontractors, and others.
• Maintain and improve quality control.
• Direct office and field staff assigned to the department, including interviewing, hiring, training, and promoting employee growth.
• Coordinate sales effort with salesman and provide necessary support for team success.
• Oversee setup, processing, and invoicing of work orders.
• Review aging reports and resolve issues.
• Promote continual growth of the department quarterly.
• Coordinate with Department Heads and Service Managers at other branches

Skills

Commercial roofing knowledge

CRM software

Estimating software

MS Office

Communication skills

Leadership

Project management

Education

High school diploma

Bachelor's degree preferred

Tools

Scheduling Software

CRM

Estimating Software

Microsoft Office

Job description

Baker Roofing Company – Service Department Head

We are seeking an experienced Commercial Roofing Service Department Head to join our winning team. You would lead an entire service operations department for a BRC branch.

Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and promoting work-life balance.

Benefits to Joining the Baker Team

• Benefits on Day 1
• Compensation: $135K - 145K total on target earnings (OTE), including a base salary of $90K-105K
• Annual Paid Holidays & PTO
• Medical, Dental & Vision Insurance
• 401K Matching Program (100% match up to 3% and 50% match at 4% and5%)
• Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods
• Emphasis on Safety
• On-the-Job Skills Training & Career Development

We welcome applications from all backgrounds.

Summary

The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

• Education: Minimum high school graduate, bachelor's degree preferred.
• Experience: At least 3-5 years in commercial roofing leadership, service work and service department head experience preferred.
• Driver's License: Required
• Languages: Must be fluent in English, and Spanish is a plus

Knowledge, Skills, and Abilities

• Extensive knowledge of commercial roofing systems including tile, single-ply, metal, waterproofing techniques and products.
• Working knowledge of trusses, light weight concrete deck systems, and HVAC closely related to roofing.
• Proficient in Microsoft Outlook, Word, Excel, and Scheduling Software.
• Experience with a CRM and estimating software is a plus.
• Excellent written and verbal communication skills.
• Possess a motivated, professional, and self-starter attitude.
• Ability to work independently in the field and manage priorities and calendars.

Essential Functions

• Provide safe working environment for BRC crews, subcontractors, and others
• Maintain and improve quality control
• Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth
• Coordinate sales effort with salesman and provide necessary support for success of team
• Oversee setup, processing, and invoicing work orders
• Review aging report and resolve any issues
• Promote continual growth of department at the rate determined each quarter by General Manager
• Continual improvement of quality control and customer satisfaction
• Coordination with Department Heads and Service Managers located at other branches

Physical Demands

• Requires the ability to lift and carry items weighing 50 pounds.
• Requires the ability to stand, walk, and balance for long periods of time.
• Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing.
• Requires seeing details at close range.
• Requires repetitive movement, bending, twisting, kneeling, crouching, stooping, or crawling.
• Requires working outdoors in varying weather conditions.
• Due to fall protection design parameters, the combined weight of the employee, required PPE, and gear must not exceed 309 pounds.

Work Environment

• Exposure to extremely bright or inadequate lighting.
• Temperatures above 90°F or below 32°F.
• Exposure to loud, distracting, or uncomfortable noise levels.
• Exposure to contaminants, hazardous materials, and potentially hazardous equipment.
• Working at heights and in other potentially dangerous conditions.
• Exposure to minor injuries such as burns, cuts, bites, or stings.
• Performing work where errors may have significant consequences. Strict adherence to all safety policies, procedures, and regulations is required.
• Work schedules vary based on project demands and may include early mornings, extended days, weekends, and holidays.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employer Equality and Contact

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [e-mail].

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor