Roofing Field Service Technician - Customer Support

THE ROOF DEPOT LLC; La Plata (MD); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Job summary

The Roof Depot LLC is seeking a dependable Service Technician to serve as the main customer contact after installations. You will ensure projects meet high standards, address minor service needs, and support field crews and the office staff on site.

This full-time role offers a Tuesday–Saturday workweek, a company vehicle, and a fuel card to cover on-site travel. You’ll troubleshoot, perform repairs, document completion signatures, and uphold safety and quality across our La Plata service area.

Qualifications

• Proven experience in a service, maintenance, or technical field-based role.
• Strong communication and interpersonal skills, with the ability to provide excellent customer service.
• A valid driver’s license with a clean driving record.
• Ability to work independently, manage your time effectively, and solve problems on-site.
• Mechanical aptitude and a willingness to learn our specific service processes.

Responsibilities

• Customer Support: Act as the face of the company post-installation, ensuring customers receive timely attention and that all their concerns are addressed promptly.
• Repairs & Troubleshooting: Perform skilled customer repairs and proactively address minor service-related issues to maintain our high standards of quality.
• Documentation: Facilitate the completion of projects by obtaining necessary Certificate of Completion (COC) signatures and maintaining accurate site records.
• Site Inspections: Conduct minor inspections to verify work quality and ensure site safety and compliance.
• Logistics & Field Support: Manage material runs as needed to keep projects moving. Provide hands-on assistance to field crews and support office operations when on-site field assistance is required.
• Collaboration: Maintain open communication with the office team to coordinate schedules and service priorities effectively.

Skills

Customer service

Communication

Time management

Problem solving

Independence

Job description

The Roof Depot LLC is seeking a dependable Service Technician to serve as the main customer contact after installations. You will ensure projects meet high standards, address minor service needs, and support field crews and the office staff on site.

This full-time role offers a Tuesday–Saturday workweek, a company vehicle, and a fuel card to cover on-site travel. You’ll troubleshoot, perform repairs, document completion signatures, and uphold safety and quality across our La Plata service area.