Roofer - Service Technician

Empire Roofing, Inc.; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Empire Roofing, Inc. is seeking a Service Technician to assist the Lead Service Technician in completing roof repairs to manufacturer specifications and the customer's satisfaction. You will inspect the truck, maintain inventory, and set up safety measures while on the job.

This non-exempt, on-site role requires learning various roof systems, working with other technicians, and delivering reliable service. Travel is rare and opportunities to grow with a skilled team are available.

Qualifications

• Customer service skills and a willingness to learn new roof systems.
• Basic knowledge of roof types and the ability to diagnose common issues.
• Able to work safely and follow manufacturer specifications.
• Team-oriented with the ability to learn from lead technicians.

Responsibilities

• Inspect the truck and maintain materials, tools, and equipment.
• Set up and use safety procedures on site.
• Learn different roofing systems, components, materials and tools.
• Use learned materials/tools to perform repairs as required.
• Assume duties in the lead technician's absence when needed.

Skills

Customer service

Roof system knowledge

Willingness to learn

Teamwork

Education

High School Diploma or equivalent

Tools

Tablets

Microsoft AX

Field Service Administration

Job description

Description

Position Identification

Non-Exempt

Reports to: The Service Technician is accountable to and derives authority from the Lead Service Technician.

Position Objective

The basic function of the Service Technician is to assist the Lead Service Technician to complete repairs to the specification of manufacturers and customers’ satisfaction.

Job Functions:

• The Service Technician will inspect the truck and keep it clean along with maintaining the inventory of materials, tools, equipment and hardware needed to perform the assigned daily.
• The Service Technician will be responsible for setting up and utilizing safety.
• The Service Technician will learn the different types of roofing systems, their components, the materials and tools used to repair them.
• The Service Technician will learn to use those materials and tools to make the repairs required.
• Assume designated responsibilities of the Service Technician in his/her absence.

Knowledge, Skills & Experience (Essential)

• The Service Technician should have excellent customer service abilities.
• The Service Technician should have working knowledge of and/or experience with roof system types.
• The Service Technician should have a willingness to learn how to properly diagnose and repair all roof systems.
• Must be able to work with and learn from fellow technicians and lead techs.

Knowledge, Skills & Experience (Desirable)

• High School Diploma or equivalent, preferred.
• Knowledge of roofing details, manufacturer specifications and repair procedures as defined by the NRCA.
• Proficiency with Tablets and Software such as Microsoft AX / Field Service Administration.

Key Competencies

• Excellent attendance
• Above average customer service skills
• Attention to personal appearance/dress code
• Good communication skills
• Well organized; able to keep truck and tools neat, clean and organized
• Initiative
• Integrity
• Adaptability
• Willingness to learn

Occupational Health and Safety

Employees are responsible and accountable for:

• Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
• Active participation in activities associated with the management of workplace health and safety
• Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace
• Correct utilization of appropriate personal protective equipment

Working Conditions

Physical surroundings

Field environment with exposure to heights, noise, dangerous objects, and wide variations in temperature.

Physical Effort

Extensive standing, walking, climbing ladders. Frequent lifting not to exceed 50 pounds.

Domestic/International Travel

Rarely

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Tecta America reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.Tecta America is an Equal Opportunity Employer.