Romantix Retail Assistant Store Manager - Decatur

Romantix, Inc.; Decatur (IL); On-site; Full time

Job summary

An established industry player is seeking an Assistant Manager to support daily operations in a vibrant retail environment. This role is essential for leading the sales team, ensuring exceptional customer service, and maintaining store standards. The ideal candidate will thrive in a dynamic setting, promoting a culture of ownership and professionalism. With opportunities for growth and a focus on teamwork, this position offers a chance to make a significant impact in a unique retail space. If you're passionate about customer engagement and retail management, this is an exciting opportunity for you.

Benefits

On-Demand Pay

Bonus & Incentives

Flexible Schedule

Employee Discounts

Qualifications

• 3+ years of retail customer service experience required.
• Must be able to maintain reliable transportation.

Responsibilities

• Assist Store Manager with daily operations and staff leadership.
• Ensure high-quality customer experiences and maintain store standards.
• Participate in hiring and training of new staff.

Skills

Customer Service

Communication Skills

Time Management

Sales Ability

Leadership

Tools

PC Literacy

Job description

Job Title

Assistant Manager

Reports To

District Manager & Store Manager

Compensation

$17.00 per hour + bonus & incentives

On-Demand Pay: Gain early access to your money as you earn it.

Schedule

Full Time + Benefits (Up to 40 hrs/wk)

Job Purpose

Assistant Managers assist the Store Manager in the day-to-day operations of the retail location. They provide leadership and support for the sales staff while promoting a culture of pride of ownership. Success is achieved through professionalism, friendliness, energy, and valuing repeat business. Assistant Managers will use customer service, product knowledge, communication, time management, and sales ability while assisting guests to ensure a high-quality visit every time. Additionally, they are responsible for maintaining the property's appearance to company standards and completing all assignments and tasks.

Qualifications

Provided the individual meets all required applicable laws regarding terms of employment, the following are the minimum qualifications for this position.

Required

• 3 years retail customer service experience
• Computer Literacy (Operating in a PC environment)
• Able to be bonded and maintain coverage by Company’s Insurance provider
• Maintain access to reliable & secure transportation
• Must meet licensing requirements where applicable

Preferred

• 4 years retail customer service experience
• 2 years retail management experience

Duties & Responsibilities

• Greet and acknowledge every guest genuinely
• Approach and offer assistance to every guest
• Merchandise product displays to create interest for guests
• Maintain appearance and cleanliness throughout the property
• Actively seek opportunities to upsell and add-on additional merchandise enhancing the guest’s experience
• Proactively patrol the property to be aware of and prevent theft, safety, inventory, and operational concerns and communicate them to the appropriate individuals
• Participate in and perform physical inventories and cycle counting
• Maintain schedule flexibility (Including: Nights, Weekends, Days, Evenings, Holidays, covering shifts with little to no notice)
• Provide leadership, training, and accountability for the sales staff
• Meet deadlines to complete assigned duties and tasks in a timely manner
• Assist with hiring, interviewing, and staffing of the store
• Coordinate with Store Manager to ensure payroll is within budget
• Prepare accurate and timely sales and deposit reporting
• Follow applicable company policies and procedures at all times
• Communicate effectively with sales staff and corporate
• Key Performance Metrics for Position

Assistant Managers' performance will be measured in the following areas:

• Shift Goal Obtained by % of Shifts
• Overall Lines per Invoice
• Lines per Invoice (excluding Services)
• Average Transaction
• Store Overtime as a % of Sales
• Inventory Adjustments as a % of Sales
• Quarterly attendance exceeding 97%

PRM will use these metrics to help determine performance in the position as well as eligibility for applicable increases.

Physical Requirements

This job will require bending, stooping, reaching, standing, lifting, walking, climbing, pushing, pulling, and repetitive tasks. Assistant Managers must be able to lift and handle objects weighing 50 lbs or more in a safe manner as well as standing (in place or moving) up to 100% of their shift.

Supervisory Functions

This position has moderate supervisory functions, directing the operations of sales and janitorial staff to accomplish assigned duties as needed. Additional supervisory duties may include input on hiring, interviewing, training, discipline, and termination but are not common.

Company Overview

Romantix is America’s premier adult toy retailer. With more than 50 locations nationwide, we have been voted "Sexiest Adult Boutique" by several publications. We maintain the largest selection of Vibrators, Dildos, Sexy Lingerie, and other Erotic Accessories for our guests. Our products are selected for people of all genders, ages, and sexual orientations. If you have any questions about our site, products, or process, please ask. One of our hands-on experts will get back to you quickly.

Company Website: www.romantix.com

By applying for this position, you’re aware you’re applying to an adult retailer and must be at least 18 years of age.

Romantix, Inc. is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns, and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").