Romanian Customer Support - Athens

speakit; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading multinational company is seeking a Customer Support Specialist to assist the Romanian market. The role involves managing breakdown cases, ensuring excellent partner service, and providing solutions across various communication channels. Candidates should have customer service experience and be fluent in Romanian and English. Competitive salary and benefits offered, with opportunities for skill development and career growth.

Benefits

Competitive remuneration salary

Performance-based incentives

21 days annual leave

Work from home

Career growth opportunities

Qualifications

• 6 months of customer service experience is required.
• Must be fluent in both Romanian and English.

Responsibilities

• Act as the first contact for incoming breakdown calls.
• Create cases in the CRM system based on customer details.
• Select the right solution and contact a dealer or technician.
• Ensure a high level of partner service and experience.

Skills

Fluent in Romanian

Fluent in English

Customer service

Ability to adapt in fast-paced environments

Education

High school diploma or equivalent

Tools

MS Windows

Job description

Overview

On behalf of our client, a large multinational track manufacturing company, we are looking for a Customer Support Specialist to serve the Romanian market.

The successful candidate will ensure that the organization is meeting the customer's requirements on a day-to-day basis, by providing roadside assistance focusing on minimizing Truck or Bus downtimes by solution-oriented active case management.

Responsibilities

• Be the first point of contact for the incoming calls concerning breakdowns and create appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage.
• Select the appropriate solution and call a dealer, technician, or third party to perform the assistance.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience
• Contact can be established across all provided channels like phone, e-mail, webmail, fax, letter and in the future potentially also chat.

Language Skills

• Fluent in Romanian and English

Work experience

• 6 months of customer service experience
• High school diploma or equivalent is the minimum requirement

Soft Skills

• Ability to adapt and excel in a fast-paced work environment
• Handy with MS Windows and other computer applications
• The passion and drive to make a difference

Benefits

• Competitive remuneration salary (1045) and performance-based incentives(up to 100e)
• 21 days annual leave per year
• Work from home polis
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Career-growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive pay and benefits you'd expect

Note: This description is intended for candidate visibility and does not include internal tracking or site-only notices.