ROI Medical Records Specialist

MRO; Ridgewood (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

MRO is seeking an ROI Specialist to provide on-site support at client facilities for releasing medical records in compliance with HIPAA. This role handles data entry, file reviews, and logging requests in ROI On‑Line, while delivering courteous service to requestors and physicians.

You will review requests, determine records to release, respond to inquiries, and assist with cash handling and payments where required, ensuring accurate and timely processing across sites.

Qualifications

• Proficient with computer applications and data entry; 1+ years experience.
• Ability to work independently and meet production goals set by MRO.
• Strong verbal communication skills and responsive to customer inquiries.
• Attention to detail in a HIPAA-compliant environment.
• Reliable, dependable performance is required.

Responsibilities

• Determine records to release by reviewing requestor information per HIPAA guidelines.
• Answer phone calls about ROI issues and assist walk-in customers as needed.
• Log and scan requests into ROI On‑Line database and process physician requests.
• Handle cash payments for requests where applicable and comply with site policies.
• Perform other duties as assigned.

Skills

Data entry

Independent worker

Verbal communication

Attention to detail

Dependability

Education

High School Diploma/GED

Tools

ROI On-Line database

Medical terminology

Job description

Overview

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

Overview

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk‑in customers requesting medical records and logs information provided by customer into ROI On‑Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On‑Line database.
• Scans medical records into ROI On‑Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

Qualifications

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com . MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range

USD $16.00 - USD $22.00 /Hr.