ROI Medical Records Specialist - Remote

Lensa; Raleigh (NC); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a detail-oriented individual to join their team in processing medical information requests. This role is crucial for ensuring the accuracy and confidentiality of patient records while providing top-notch customer service. If you thrive in a fast-paced environment and have a passion for supporting individuals in their health journey, this opportunity is for you. Join a forward-thinking company dedicated to making healthcare more accessible and efficient, where your contributions will directly impact patient care and satisfaction.

Qualifications

• 2+ years experience in a medical records or similar setting preferred.
• Strong computer skills with a focus on Microsoft Office applications.
• Ability to maintain confidentiality and security of all information.

Responsibilities

• Process release of information requests accurately and efficiently.
• Ensure compliance with HIPAA regulations and company policies.
• Provide excellent customer service and maintain professionalism.

Skills

Microsoft Word

Microsoft Excel

Organizational Skills

Typing Speed (50 wpm)

Customer Satisfaction

Education

High School Diploma (GED)

Tools

Fax Machine

Copier

Scanner

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy, and HIPAA regulations.

Essential Functions

• Complete release of information requests, including retrieving patient's medical chart, accurately scanning medical records, and transmitting data according to requests and established standards.
• Date stamp all requests and highlight pertinent data for processing.
• Validate requests and authorizations for release of medical information per procedures.
• Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
• Maintain equipment in good condition.
• Provide excellent customer service, ensuring understanding and follow-through on requests.
• Handle incoming requests via mail, phone, or fax as needed.
• Maintain a professional appearance and work area.
• Stay informed about state laws and fee structures.
• Follow policies and procedures, including HIPAA and other regulations.
• Maintain confidentiality and security of all information.
• Work conscientiously with privileged information, ensuring efficient and accurate record releases.

Qualifications

• High School Diploma (GED) required.
• At least 2 years experience in a medical records or similar setting preferred.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent organizational skills.
• Typing speed of 50 wpm.
• Ability to operate fax, copier, and scanning equipment.
• Willingness to learn new equipment and processes quickly.
• Self-motivated, team-oriented, with proven customer satisfaction skills.
• Ability to multi-task.
• Internet speed of at least 5 Mbps.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected status.