ROI Medical Records Specialist - Remote

Sharecare; Chicago (IL); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading digital health company as an ROI Medical Records Specialist. This role involves processing information requests efficiently and accurately, while providing exceptional customer service. The ideal candidate has a High School Diploma and ideally, some experience in a medical records setting, coupled with strong organizational and computer skills.

Qualifications

• At least 2 years experience in a medical records setting preferred.
• Typing speed of 50 wpm.
• Self-motivated team player.

Responsibilities

• Complete release of information requests accurately.
• Provide excellent customer service and maintain confidentiality.
• Stay informed about state laws and fee structures.

Skills

Organizational Skills

Customer Service

Computer Skills

Multi-tasking

Education

High School Diploma (GED)

Tools

Microsoft Word

Microsoft Excel

Fax Machine

Scanner

Copier

Job description

Join to apply for the ROI Medical Records Specialist - Remote role at Sharecare

Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with high-quality service. The associate must safeguard the patient's right to privacy by ensuring only authorized individuals access medical information and all releases comply with requests, authorization, company policy, and HIPAA regulations.

Essential Functions:

• Complete release of information requests, including retrieving, scanning, and transmitting medical records according to established procedures.
• Date stamp requests and highlight pertinent data to facilitate processing.
• Validate requests and authorizations for release of medical information.
• Perform quality checks on all work to ensure accuracy, confidentiality, and proper invoicing.
• Maintain equipment in excellent condition.
• Provide excellent customer service, being attentive, respectful, and proactive in addressing client concerns.
• Handle incoming requests via mail, telephone, or fax as needed.
• Maintain a professional appearance and a clean work environment.
• Stay informed about state laws and fee structures.
• Work within scope, accept additional assignments, and assist during backlogs.
• Follow policies and procedures, including HIPAA and other regulations.
• Maintain confidentiality and security of all information.
• Work conscientiously with privileged information, ensuring efficient and accurate record releases.

Qualifications:

• High School Diploma (GED) required
• At least 2 years experience in a medical records setting preferred
• Strong computer skills, including Microsoft Word and Excel
• Excellent organizational skills
• Typing speed of 50 wpm
• Ability to use fax, copier, and scanning equipment
• Willingness to learn new equipment and processes quickly
• Self-motivated, team player, with proven customer service skills
• Ability to multi-task

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other protected status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Wellness and Fitness Services

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