ROI Medical Records Specialist - On Site

Penn Medicine Lancaster General Health; Morris (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare institution is seeking an ROI Specialist to manage medical record requests and ensure compliance with HIPAA regulations. Strong attention to detail, computer proficiency, and excellent communication skills are essential. The successful candidate will work in a supportive environment, handling patient information while providing quality service.

Qualifications

• 1+ year experience in data entry or healthcare preferred.
• Knowledge of medical terminology is a plus.
• Familiarity with HIPAA regulations is beneficial.

Responsibilities

• Manage requests for patient medical records in compliance with HIPAA.
• Log and process medical record requests and cash payments.
• Assist customers both in-person and via phone with inquiries.

Skills

Computer applications proficiency

Customer service skills

Attention to detail

Verbal communication skills

Dependability

Education

High School Diploma/GED

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

Hourly Range for this position is $19-21.

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answers phone calls concerning various ROI issues.
3. Responds to walk-in customers requesting medical records and logs information provided by customers into ROI On-Line database.
4. Processes requests from physician offices on a priority basis and faxes information to the physician office, if necessary.
5. Logs medical record requests into ROI On-Line database.
6. Scans medical records into ROI On-Line database.
7. Complies with site facility policies and regulations.
8. Handles and records cash payments for requests at specified sites.
9. Performs other duties as assigned.

SKILLS|EXPERIENCE:

• Proficiency in using computer applications; experience entering data into computer systems for one or more years; internet experience required.
• Ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; successful experience responding to customer inquiries.
• Attention to detail in work environment.
• Dependability proven through work history.
• High School Diploma/GED required.
• Experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We offer an outstanding work environment and strive to match the right applicant to the right position. To learn more, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

INDMP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.