ROI Medical Records Specialist - On Site

Penn Medicine Lancaster General Health; Maywood (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated ROI Specialist to support the Release of Information requests for patient medical records. In this on-site role, you will be responsible for processing requests, ensuring compliance with HIPAA guidelines, and utilizing the Exchange Manager database to log and scan records. This position requires strong verbal communication skills and attention to detail, as you will interact with various stakeholders, including physician offices and walk-in customers. If you are a dependable individual with a keen eye for detail and a passion for healthcare, this opportunity is perfect for you.

Qualifications

• 1+ years experience in data entry and proficiency in computer applications.
• Knowledge of HIPAA regulations and medical terminology is a plus.

Responsibilities

• Process ROI requests and ensure compliance with HIPAA guidelines.
• Log and scan medical records into the Exchange Manager database.
• Respond to customer inquiries and manage walk-in requests.

Skills

Computer Applications Proficiency

Data Entry

Internet Usage

Verbal Communication

Attention to Detail

Dependability

Education

High School Diploma/GED

Tools

Exchange Manager Database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

• This is an On Site position

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answer phone calls concerning various ROI issues.
3. Responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
4. Responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
5. Logs medical record requests into Exchange Manager database.
6. Scans medical records into Exchange Manager database.
7. Complies with site facility policies and regulations.
8. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.