Rockwood Server

Churchill Downs; Terre Haute (IN); On-site; USD 1,653,000 - 2,204,000; Part time

Benefits offered by this job

Competitive pay

Great benefits

Job summary

Churchill Downs Incorporated is seeking a part-time Server for Terre Haute Casino Resort to provide fast, friendly dining experiences. You will assist with service of food and beverages, handle payments, and ensure a clean and organized venue for service.

This role requires weekend and evening availability, plus willingness to obtain a server license. High school diploma preferred and customer service or F&B experience is desired.

Qualifications

• Must have high school diploma or equivalent.
• Customer Service or Food & Beverage experience is preferred.

Responsibilities

• Greet guests on arrival and departure in a warm, inviting manner.
• Work in a fast-paced environment with accuracy and attention to detail.
• Follow SOPs for cash handling and food service.
• Present a professional appearance and positive attitude.
• Maintain cleanliness and order in the service area and dining room.

Skills

Customer service

Multitasking

Effective communication

Teamwork

Education

High school diploma or equivalent

Job description

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Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; 122-room luxury hotel with pool; and 5 restaurants and 6 bars.
Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!
At Terre Haute Casino Resort, we know success starts with you our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play.

JOB SUMMARY

• Server
• Part-Time Position
• Must be willing to work weekends and evenings hours
• Must be willing to obtain server license

The casual dining attendant is responsible to ensure that all guests are provided a fast, friendly quality dining experience. Duties will involve service of food and beverage items, collecting payment, cleaning and restocking in assigned venue. Each team member ensures that the outlet is clean, organized and ready for the start of service. They will follow instruction from Food and Beverage management to ensure the quality of food and excellence of service throughout their assigned shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• -Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
• -Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
• -Adheres to all Standard Operating Procedures (SOPs) to include cash and food handling requirements.
• -Present and maintain a professional appearance and attitude.
• -Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
• -Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
• -Ensures and maintains cleanliness and orderliness of the service area and ensures the dining room / venue floor is presentable at all times.
• -Maintains confidentiality and security of relevant information.
• -Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
• -Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• -Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• -Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
• -Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and Team Members.
• -Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

STANDARDS OF PERFORMANCE

Maintaining interpersonal working relationship among all personnel.

All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations

Ability to work effectively with others

Ability to work in fast-paced environment

Oral and written communication skills.

Willingness to work flexible hours and handle high pressure situations in an interruptive environment

Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

EDUCATION, TRAINING, AND EXPERIENCE

Must have a high school diploma or equivalent preferred. Customer Service or Food & Beverage experience is preferred.

Ability to interpret a variety of instructions in written, oral, diagram or schedule form.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain applicable licensing

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is loud. There is smoking in portions of the casino, and therefore the environment may be smoky.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs independently and more than 50lbs with assistance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.