Rockwall Bakery - Lead - Full-Time

H-E-B; Rockwall (TX); On-site; USD 36,000 - 50,000; Full time

Job summary

A leading grocery retailer is looking for a full-time Bakery Lead in Rockwall to ensure exceptional customer service and operational excellence. In this role, you will lead a team, manage inventory, and provide hands-on support in the department. Ideal candidates will have strong communication skills and a passion for customer interaction.

Qualifications

• Minimum age 18 required.
• Strong communication and interpersonal skills necessary.
• Six months of related experience or an associate's degree preferred.

Responsibilities

• Lead department while maintaining superior customer service.
• Schedule work and train/develop Partners.
• Oversee effective production planning and quality control.

Skills

Communication

Interpersonal skills

Ability to work in a fast-paced environment

Education

Associate's degree or equivalent

6+ months related experience

Job description

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Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... willingness to train and supervise?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive to lead your department to exceed sales goals?

We are looking for:

• An associate's degree or 6 months of related experience
• communication and interpersonal skills
• ability to work in a fast-paced environment

What is the work?

Store Lead Operations / Training:

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently

Customer Service / Sales:

• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

Food Safety:

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Additional Department-Specific Responsibilities / Pre-requisites:

BAKERY:

• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• Writes on cakes with icing per personalized customer requests

Qualifications & Physical Requirements

• Minimum age 18
• Associate's degree or equivalent, or 6+ months related experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment

Physical Demands:

• Ability to lift 50-65 lbs depending on department, with proper technique
• Able to stand, walk, reach, and perform physical tasks for extended periods

Additional Information:

This job posting is active and accepting applications.