Rock City Gardens Tour Guide

See Rock City, Inc.; Alabama; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for a Part-Time Tour Guide to create memorable experiences at a renowned tourist destination. In this role, you will engage with guests, share fascinating stories, and provide insightful tours of the beautiful grounds. You'll play a key role in ensuring visitors leave with a deeper appreciation for the site's rich history and natural beauty. If you have a passion for hospitality and enjoy working in a dynamic environment, this position offers a unique opportunity to connect with people and contribute to creating lasting memories.

Qualifications

• Outgoing personality with a passion for guest engagement.
• Ability to learn and deliver detailed tour scripts.

Responsibilities

• Deliver engaging tours and ensure guest safety during visits.
• Provide excellent guest service and uphold company values.

Skills

Guest Service

Storytelling

Public Speaking

Teamwork

Knowledge of Local History

Education

Experience in Hospitality and Tourism

Job description

Description

Summary

Rock City Gardens is seeking an enthusiastic and engaging Part-Time Tour Guide to deliver memorable and educational experiences to guests by sharing the history, legends, and attractions of Rock City Gardens. Tour Guides play a vital role in ensuring that guests enjoy their visit and leave with a deeper appreciation for this iconic destination. Under the direction of the Guest Relations Manager the Tour Guide is responsible for performing the following duties:

Responsibilities

• Delivers excellent guest service to internal and external customers in line with the organization’s mission, culture, and values.
• Models appropriate guest and partner interaction at all times.
• Provides guided tours for groups of various sizes, including schools, corporate outings, and general visitors, ensuring information is accurate, engaging, and tailored to the audience.
• Learns, memorizes, and delivers detailed tour scripts.
• Greet guests warmly, answer questions and assist with wayfinding or special requests during the tour experience.
• Presents facts about Rock City Gardens' history, geology, and attractions, including Lookout Mountain, the Fairyland Caverns, and the Seven States View.
• Uses storytelling and interactive elements to enhance guest engagement and create memorable experiences.
• Monitors tour groups to ensure safety during their visit, particularly on trails, bridges, and high-traffic areas.
• Assists with special events, programs, or other guest activities as needed.
• Uphold the mission of “Creating Memories Worth Repeating” and exemplify company values: Innovation, Communication, Learning, Appreciation, Accountability, and Proactivity.
• Provides information, directions, and recommendations for other area attractions as needed.

Requirements

• Previous experience in hospitality and tourism preferred.
• Possess a kind, outgoing, and energetic personality with a desire to engage with guests and provide excellent guest service.
• Ability to display a professional, engaging, and polite image to guests and team partners.
• Ability to speak effectively to small groups (up to 15 guests) while maintaining a high level of engagement and enthusiasm.
• Ability to obtain and share in-depth knowledge about the history and lore of Rock City Gardens.
• Ability to read and understand operational documents.
• Ability to work effectively with a team in a fast-paced, efficient environment.
• Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money.
• Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
• Required to regularly use hands and fingers. Ability to lift/move up to 15 pounds. Required to walk, stoop, kneel or crouch frequently. Must be able to stand regularly.