Robotics & Warehouse Automation Support Technician

InterChange Group, Inc.; Virginia; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, Dental and Vision

401K Plan with up to 4% Match

Wellness Reimbursement

Life Insurance

Paid Time Off

Job summary

InterChange Group, Inc. in Harrisonburg, VA is seeking an Automation Support Technician to maintain and monitor its automated warehouse systems, including Geek+ AMRs and Mujin robotics. You will handle first-level troubleshooting, preventive maintenance, and daily operational execution.

Join the Operations team and collaborate with IT and vendor partners to keep equipment online, assist in deployments, and support uptime and throughput while following safety procedures.

Qualifications

• Mechanical, electrical, automation, industrial maintenance, or robotics experience.
• Basic troubleshooting and problem-solving skills.
• Ability to follow standard work and escalation procedures.
• Comfortable working with technology-driven equipment and software systems.
• Strong communication and organizational skills.

Responsibilities

• Monitor automation system health and respond to alerts, alarms, and faults.
• Perform first-response troubleshooting of Geek+ robots and Mujin stations.
• Execute recovery procedures and escalate unresolved issues.
• Assist in maintaining automation uptime during shifts.
• Support deployment, charging station management, and traffic flow monitoring.
• Monitor workflow execution through WES and RMS systems.
• Identify disruptions affecting automation performance and investigate.
• Escalate software or integration issues to the Automation Systems Technician.
• Perform routine inspections and preventive maintenance on robots and equipment.
• Document system events, downtime, and corrective actions.
• Assist in training operators and promote safe automation practices.

Skills

Mechanical experience

Electrical

Automation

Industrial maintenance

Robotics

Education

Trade school certification

Tools

Geek+ robots

Mujin

Conveyor systems

WES/WMS/RMS platforms

Job description

InterChange Group, Inc. in Harrisonburg, VA is seeking an Automation Support Technician to maintain and monitor its automated warehouse systems, including Geek+ AMRs and Mujin robotics. You will handle first-level troubleshooting, preventive maintenance, and daily operational execution.

Join the Operations team and collaborate with IT and vendor partners to keep equipment online, assist in deployments, and support uptime and throughput while following safety procedures.