Robotics Support Specialist - 24/7 Hospital Tech

Doist; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free parking

Medical, dental, and vision insurance

401K

Job summary

Diligent Robotics is seeking a proactive Operations Support candidate in Austin, TX to monitor a fleet of mobile service robots and deliver real-time, hospital-grade support. You will document issues, escalate where needed, and ensure a superior patient and partner experience.

The role requires excellent communication, data-driven decision making, and flexibility to work varied shifts across days, nights, and weekends in a 24/7 hospital setting.

Qualifications

• Good computing background and ability to learn new software.
• Excellent written and verbal communication with stakeholders.
• Organized with ability to juggle multiple tasks.
• Self-sufficient with data-driven decision making.
• Willing to work different shift hours including nights and weekends.
• Willing to be COVID-19 and flu vaccinated and complete HIPAA training.

Responsibilities

• Monitor a fleet of mobile service robots and provide live support and troubleshooting in a hospital environment.
• Detail ticketing of issues and escalate when unresolved at first touch.
• Prioritize customer experience and communicate with customers, manage unplanned scenarios.
• Collect data in real-world situations and provide product feedback.
• Be an ambassador for the company.

Skills

Computing background

Communication skills

Organized

Independence

Shift flexibility

Vaccination readiness

Healthcare experience

Problem solving

Job description

Diligent Robotics is seeking a proactive Operations Support candidate in Austin, TX to monitor a fleet of mobile service robots and deliver real-time, hospital-grade support. You will document issues, escalate where needed, and ensure a superior patient and partner experience.

The role requires excellent communication, data-driven decision making, and flexibility to work varied shifts across days, nights, and weekends in a 24/7 hospital setting.