Robotics Field Service Technician: Travel & Training

LionsBot International Pte Ltd; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

LionsBot in the United States is seeking Robotics Service Technicians to support US customers with technical servicing and deployments. These field professionals travel regularly (80%+) within the United States and work from a residential office when not traveling.

You will install and commission robots on-site, provide remote support, train customers, document service activities, and collaborate with engineering teams.

Qualifications

• Bachelor's degree in robotics, mechatronics, electrical, electronic, mechanical, IT or equivalent.
• 2+ years in electrical, electronic, or mechanical fields.
• 1+ years in customer service (in-person or remote).
• Experience leading adult training is a plus.
• Ability to travel North America 80%+.

Responsibilities

• Travel to customer sites regularly and provide remote technical support.
• Work from a residential office when not traveling.
• Support onsite sales trials, demonstrations, and deployments.
• Commission robots on-site: map creation/design, zones programming, testing, calibration.
• Train and certify customers in robot use.
• Provide technical services and troubleshoot onsite and remote inquiries.
• Collaborate with Engineering for troubleshooting and resolution.
• Document service activities and outcomes for visits and calls.
• Maintain knowledge of latest robot technology to improve satisfaction.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Independent work

Team collaboration

Attention to detail

Education

Bachelor’s Degree in robotics/mechatronics/electrical/electronic/mechanical/IT

Tools

Engineering schematics

Electrical diagrams

Job description

LionsBot in the United States is seeking Robotics Service Technicians to support US customers with technical servicing and deployments. These field professionals travel regularly (80%+) within the United States and work from a residential office when not traveling.

You will install and commission robots on-site, provide remote support, train customers, document service activities, and collaborate with engineering teams.