Robotics Account Manager

BlueSkye; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

BlueSkye is seeking a Systems Account Manager in Nashville, Tennessee, responsible for engaging with clients on robotics and automation projects.

This role involves managing customer relationships, proposing tailored solutions, and ensuring satisfaction throughout the project life cycle while traveling up to 75%. Successful candidates typically hold an engineering degree and possess strong interpersonal and analytical skills.

Qualifications

• Exceptional presentation, interpersonal, and relationship development skills.
• Ability to present at the senior most level.
• Team player comfortable in diverse settings.
• Willingness to embrace change and travel up to 75%.

Responsibilities

• Build and maintain relationships with accounts.
• Assess customer needs and collect data.
• Propose solutions based on assessments.
• Manage order processes and customer proposals.
• Ensure customer satisfaction during system delivery and support.

Skills

Presentation skills

Interpersonal skills

Analytical skills

Problem-solving

Communication skills

Education

BS in engineering or similar field

Job description

Summary

The Engineered Systems team is responsible for identifying, scoping, negotiating, and ensuring execution of robotics and automation projects for LiftOne and BlueSkye.

This role will support the development of a multiyear pipeline of large‑scale automation projects that will expand the product and service offerings LiftOne and Blueskye will bring to market. Additionally, this individual provides support to the Director, Engineering Solutions and is responsible for actively engaging with target systems accounts and acting as the customer’s trusted partner in the sales process and through delivery of the sold product.

Essential Functions

• Systems Account Management - The systems salesperson should build and maintain relationships with existing and target accounts.
  • Regular touchpoints (phone, virtual meetings, site‑visits)
  • Understanding customer’s needs
  • Providing proactive solutions
  • Addressing any concerns
  • Provide ongoing recommendations for additional services
• Customer Assessments (Data Collection) - The systems salesperson will assess the specific needs of the customer and collect necessary data to generate a systems solution.
  • Understanding the customer’s current operations
  • Identifying pain points or inefficiencies
  • Strategizing how to solve a customer’s challenges or improving processes
• Solution Proposals - Based on the collected data and the needs assessment, the systems salesperson should work with an assigned solutions engineer and (my role) to develop a customized solution proposal. This involves determining.
  • System Flow
  • Product Selection
  • Cost savings, operational efficiency, and improved safety measures
• Customer Proposals - The systems salesperson will work with the systems team (solutions engineering, my role, and implementation) to provide accurate proposals to the customer.
  • Process Flows
  • Pricing
  • Implementation Schedules
  • ROI Calculations
• Order Process Management - The salesperson is responsible for managing the ordering process.
  • Order Submission to Sales Support
  • Management of Vendor Quotes
  • Coordinating with internal teams and vendors for handoff to Project Management
  • Change Orders
• Systems Delivery - The systems salesperson will stay engaged in the delivery of the material handling system and ensure the installation and implementation are handled to the customer’s satisfaction. The systems salesperson will also participate in the site acceptance testing with the project management team to certify all criteria of the sold system are fulfilled.
• Systems Aftermarket Support - The systems salesperson will work with the local branch to provide an aftermarket strategy to the customer during the sales process.
  • Develop a customized site aftermarket plan to include parts and service support that will be transitioned to the operations team at delivery.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• BS is in engineering or similar field preferred.
• Exceptional presentation, interpersonal, relationship development, analytical, problem‑solving and communication skills with the ability to present at the senior most level in the business.
• Team player comfortable working with people from diverse cultural backgrounds, within a cross‑border/virtual team environment.
• A willingness to embrace change, to keep an open mind.
• Travel up to 75%.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.