Robotic Operations Technician

Pickle Robot Company; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Unlimited vacation

401(k) contributions of 5%

Travel supplies and fun items

Job summary

A growing robotics firm in Atlanta is seeking a robotic operations technician to interface directly with customers and maintain robots at various sites. Responsibilities include operating mobile robots, deploying automation solutions, and providing on-call technical support. Ideal candidates will have hands-on experience with electro-mechanical systems and be comfortable working in dynamic warehouse environments. The position offers competitive benefits including unlimited vacation and health insurance.

Qualifications

• Experience with complex electro-mechanical equipment, ideally robotics.
• Ability to follow safety procedures and read engineering documentation.
• General understanding of networking concepts.

Responsibilities

• Operate mobile robots and install automation solutions.
• Provide technical support and conduct on-site testing.
• Communicate technical issues clearly to customers.

Skills

Problem-solving with electro-mechanical equipment

Technical support and customer service

Communication skills

Basic electronics knowledge

Lifting ability (up to 50 lbs)

Spanish language proficiency

Education

High School diploma or equivalent

Tools

Linux

Windows GUI and CLI

Job description

As a robotic operations technician, you will often be the person directly interfacing with the customer. You will be maintaining and installing robots at an ever‑expanding number of sites. This is an exciting opportunity to have a real impact on the health and functionality of our fast‑growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.

Key Activities

• Operate a class C Mobile Robot that unloads trucks.
• Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware.
• Provide on‑call technical support to customers post‑deployment.
• Conduct on‑site integration and test activities.
• Be the primary field point of contact for customers, explain complex issues and processes to our customer operations team in clear and simple language, using customer service techniques to de‑escalate customer concerns and keep customers informed.
• Execute field retrofits; work with mechanical, electrical, and software engineers on troubleshooting field issues.
• Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions.
• Work with other Field Technicians and Deployment Engineers to deploy and manage installations at customer sites.

Position Requirements

• Hands‑on experience solving issues with complex electro‑mechanical equipment (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, etc. sectors is acceptable).
• Familiarity with Linux and Windows GUI and CLI.
• Basic familiarity with wiring/electronics (Multimeters, O‑Scope, etc.).
• High School diploma or equivalent.
• Ability to follow step‑by‑step safety procedures exactly. Lock‑Out‑Tag‑Out, etc.
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled).
• Ability to read engineering drawings and other engineering‑produced documentation.
• General understanding of networking (IP Addresses, DNS Servers, etc.).
• Experience reading debug machine output and logs.
• Experience in field services or deployment positions is a plus.
• Spanish language proficiency is extremely valuable.
• Be able to lift and move up to 50 lbs.

Why You Belong at Pickle Robot Company: Do you want to get in on the ground floor of a fast growing, VC backed, robotic logistics company? Then join Pickle Robot! Founded by an all‑ages cast of MIT alum, we are teaching robots how to unload trucks. At Pickle, our goal is to work alongside people in the very messy world of the loading dock, reducing the backbreaking human effort that goes into getting your online orders to your door.

Pickle provides best‑in‑class benefits including health, dental, & vision insurance; unlimited vacation, along with all federal and state holidays; 401(k) contributions of 5% of your salary; travel supplies, and other items to make your working life more fun, comfortable, and productive.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.