Robot Support Specialist

Tutor Intelligence; City of Watertown (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Tutor Intelligence, Inc. is seeking a Robot Support Specialist to join a fast-growing robotics team.

You will troubleshoot hardware and software issues on Tutor robots, serve as a trusted resource for customers, and collaborate with our engineering group to improve robot performance and reliability. This role is ideal for problem solvers who enjoy helping people and want to grow with a company innovating robotics across deployments and production floors.

Responsibilities

• Provide hands-on technical troubleshooting and top-notch customer support for Tutor Intelligence robots.

Job description

About Tutor

We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business.

Tutor Intelligence is changing that.

Tutor is a robotics research and deployment company, building generally capable robot hardware and artificial intelligence to enable robots to go where no robots have gone before. Sonny is a semi-humanoid robot with frontier dexterity approaching the human form. Cassie does back-breaking work, moving boxes, pallets, and bulk goods for businesses from family-owned manufacturers to some of the largest brands in the world. Tutor robots are manufactured at scale and operate as a network, combining the whole fleet’s learned experience to train ever more capable robot artificial intelligence.

Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.

Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world.

The Role

As a Robot Support Specialist, you'll be at the center of our operation, combining hands‑on technical troubleshooting with top‑notch customer support. You'll solve technical challenges, be a trusted resource for our customers, and work alongside our engineering team to make our robots even better. This role is a great fit for someone who loves solving problems, enjoys helping people, and wants to grow with a fast‑moving robotics company.

We're a fast‑growing team, and this role is a chance to grow with us. If you like solving problems and helping people, we'd love to hear from you.

Why Tutor?

Whether you're designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn't sit on a shelf. It shows up on real production floors, making physical work safer and more affordable.

Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other's backs. If you love hard problems and creating things that didn't exist before, you'll fit right in.

As Tutor grows, so will our benefits. We're continuing to invest in ways to support our team at work and beyond.

Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.