Roastery Operations Lead - Associate Manager

Starbucks; Nashville (TN); Remote; USD 27,552 - 41,328; Full time

Job summary

Starbucks in Nashville, USA is seeking an Associate Manager to lead a team of partners and support store managers in daily operations. This role focuses on delivering an exceptional Reserve Roastery experience while maintaining store standards.

You will supervise staff, coach performance, and monitor performance indicators. The position requires flexibility for early mornings, evenings, weekends and holidays, with a strong emphasis on customer service and safety.

Qualifications

• Minimum age 21 years.
• High school diploma or GED required.
• Experience in retail, food service, or hospitality preferred.
• Ability to supervise and coach others.
• Flexibility for mornings, evenings, weekends and holidays.

Responsibilities

• Act with integrity and embody Starbucks values during each shift.
• Supervise partners, delegate tasks, and guide operations to high standards.
• Provide coaching, feedback, and development opportunities to partners.
• Monitor shop environment and key business indicators for improvement.
• Apply operational excellence tools to resolve issues promptly.
• Respond to requests in store and operations zones using available resources.
• Recognize partner and team achievements through structured programs.
• Engage with customers to enhance their experience with empathy and problem solving.
• Collaborate with leadership to develop and execute strategic plans and measure outcomes.
• Oversee staffing levels and scheduling to maximize productivity and customer satisfaction.
• Communicate effectively with stakeholders to foster a unified management team.

Skills

Customer service

Team supervision

Leadership

Scheduling

Safety procedures

Physical strength

Education

High school diploma or GED

Job description

Starbucks in Nashville, USA is seeking an Associate Manager to lead a team of partners and support store managers in daily operations. This role focuses on delivering an exceptional Reserve Roastery experience while maintaining store standards.

You will supervise staff, coach performance, and monitor performance indicators. The position requires flexibility for early mornings, evenings, weekends and holidays, with a strong emphasis on customer service and safety.