Roark Retail Assistant Store Manager - Irvine

archipelagocos; Irvine (CA); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Employee Discount to all Archipelago brands

Blue Shield Medical, Dental, and Vision benefits

Paid Time Off accrued annually

401k with employer match

Bonus Program Eligibility

Job summary

archipelagocos is seeking an Assistant Store Manager in Irvine, California to drive sales and enhance customer experience. You will partner with the Store Manager to manage operations, oversee staff, and uphold our commitment to superior service.

The ideal candidate will have experience in retail and a passion for leadership. Responsibilities include motivating staff and managing inventory while upholding our brand standards. We offer competitive pay and benefits within a dynamic, inclusive culture.

Qualifications

• Experience in a retail environment with a focus on customer service.
• Ability to lead and inspire a team.
• Strong problem-solving skills and creativity.

Responsibilities

• Assist Store Manager with revenue growth and operations.
• Manage guest experience and inventory flow.
• Supervise team recruitment, training, and performance.

Skills

Customer Service

Leadership

Problem Solving

Sales

Job description

Roark is searching for talent to contribute to the future development of our adventure lifestyle brand. The Assistant Store Manager will both partner and support the Store Manager in all aspects of the business operations of Roark. The ASM will help manage the entire guest experience, operations, customer flow, staff, and floor inventory as efficiently as possible. They will also inspire and lead the floor team in providing unique, innovative, and superior Customer Service to all our customers – the type of Customer Service that makes people feel welcomed, heard, and helped the way a friend would help them find what they need.

We are looking for you to lead by example in a wide range of situations and to be creative in problem solving on the fly. We expect you to be entrepreneurial, creative, and hold yourself and the team accountable for a successful environment. Open availability is a must.

Areas of Responsibility

Operations/Sales/Customer Service

• Assist the Store Manager with growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles.
• Support Store Manager to meet and/or exceed the financial plan, including revenue plan, payroll budget, and overall store P&L.
• Manage and execute store product flow, restocking, overall back‑of‑house operations, supply needs, and daily store maintenance as directed by the Store Manager.
• Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
• Be a Roark product expert, understand customer needs, share your product knowledge, and guide our customers to product selections that meet their needs.
• Oversee cash wrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.

People

• Partner with the Store Manager in supervising the store team, including recruiting, hiring, training, and career development. Adhere to and support a typical week structure and facilitate daily scheduling/zoning to support this.
• Motivate and inspire staff to approach the sales floor each day with enthusiasm and outward stove. Lead by example in everything you do.
• Maintain a leadership presence and project a credible and confident image; stand out among peers.
• Share your product and customer care knowledge with staff, provide coaching and feedback relating to product and selling techniques to foster productivity among the store team.
• Assist with performance check‑ins with staff in accordance to the corporate calendar.
• Develop talent and help others achieve their full potential by dedicating time to training and mentoring.

Events/Marketing

• Collaborate, promote, and be present for all store events, unless otherwise approved by your manager.
• Help seek out local collaborations with relevant brands, artists, musicians and athletes to promote flagship location.

Goals

• Assist the Store Manager to lead the sales team in its goal of giving excellent Customer Service that builds customer loyalty and community.
• Help build Roark into a better version of itself by constant tactile and process improvements to our overall Sales/Customer Service approach.
• Create the most unique and interesting retail store that speaks to what Roark has stood for since its inception.

Compensation

We are committed to offering our employees a challenging and rewarding work environment, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:

• Competitive compensation package (hourly with benefits)
• Bonus Program Eligibility
• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• Blue Shield Medical, Dental, and Vision benefits
• Company paid Life Insurance
• Paid Time Off accrued annually
• 401k with employer match in accordance with plan guidelines

The hourly rate range for this position is $25.00 - $29.00; the hourly rate is based on the experience that you bring to the position.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.