Roadside Tow & Recovery Driver

Paylocity; Maryland; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Paylocity seeks a Tow Truck Operator in Maryland to deliver emergency roadside assistance, accident recovery, and abandoned vehicle services. You will operate towing equipment safely, maintain assigned trucks and equipment to company standards, and complete all required documentation accurately and on time.

You will demonstrate professionalism, dependability, and strong communication skills while upholding safety commitments.

Qualifications

• Valid driver's license and ability to meet company, insurance, and DOT driving requirements.
• Ability to respond to after-hours calls within required response times.
• Professional appearance and conduct.
• Strong customer service skills and a positive attitude when working with customers and coworkers.
• Ability to communicate effectively in English, complete basic paperwork, and perform basic math calculations.
• Ability to sit for extended periods, drive frequently, bend, lift, and use radio and telephone communication systems.
• Ability to pass required drug screenings and background checks.
• Basic mechanical aptitude and problem-solving skills.
• Ability to obtain a DCJS registration, as well as DOT medical certificate, if required.
• Safe driving record that meets company fleet safety and insurance standards.

Responsibilities

• Operate towing and recovery equipment safely to provide roadside assistance and recovery services.
• Maintain trucks and equipment per company standards; complete required documentation accurately.
• Respond to customer, vendor, and internal inquiries within one business day.
• Complete service tickets and documentation accurately and on time.
• Identify and recommend service improvements to enhance efficiency or customer experience.
• Attend meetings, training sessions, and safety briefings as required.
• Collaborate with coworkers, dispatch, and management to support efficient operations.

Skills

Safe Vehicle Operation

Towing & Recovery Skills

Customer Service Excellence

Problem Solving & Decision-Making

Safety Awareness

Equipment & Vehicle Maintenance

Documentation & Recordkeeping

Time Management & Reliability

Adaptability & Resilience

Professionalism & Accountability

Teamwork & Collaboration

Job description

Paylocity seeks a Tow Truck Operator in Maryland to deliver emergency roadside assistance, accident recovery, and abandoned vehicle services. You will operate towing equipment safely, maintain assigned trucks and equipment to company standards, and complete all required documentation accurately and on time.

You will demonstrate professionalism, dependability, and strong communication skills while upholding safety commitments.