Roadside Support Specialist PT

Xpresstechfreight; Chattanooga (TN); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Employee Stock Purchase Plan

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Basic/Supplemental Life

Holidays

Job summary

U.S. Xpress is seeking a Part Time Roadside Support Specialist to handle inbound driver calls, coordinate over-the-road repairs, and expedite service when urgent. You will assess repairs, ensure DOT compliance, and maintain accurate documentation while upholding safety and efficiency.

The role emphasizes strong communication, prioritization, and the ability to work with multiple teams to support drivers and customers. Open to onsite work in a professional office setting.

Qualifications

• High school diploma or GED required.
• Equivalent years of experience defined as one year of professional experience per year of college requested.

Responsibilities

• Receive, document, triage, and resolve driver-reported maintenance issues and OTR breakdowns, prioritizing safety and efficiency.
• Coordinate road service and direct drivers to authorized repair facilities; assist with after-hours support as needed.
• Review repair estimates, obtain management approval when required, negotiate costs, and follow up on repair completion and payment.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Decision making

Organization

Multitasking

Change management

Independent work

Effective communicator

Education

High school diploma or GED

Equivalent experience for college years

Job description

Roadside Support Specialist PT
USX HEADQUARTERS
Monday-Friday 18:00-22:00
Position open to remote: No
Grade: HR10
Compensation Range: 0

Who We Are

Relentlessly Delivering Big Ideas.

U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting‑edge technology. It’s the collective brainpower of thousands of visionaries and problem‑solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit‑sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out‑of‑the‑box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Primary Position Purpose

The Part Time RoadsideSupport Specialist is responsible for taking inbound driver calls, setting upand coordinating over-the-road repairs, and expediting service when situationsrequire urgent attention. The role includes making safe, DOT-compliant repairdecisions, communicating clearly via phone, email, and vendor portals, andensuring all information is accurate and timely. This position requires strongprioritization skills, consistent phone availability, and the ability to makefast, accurate decisions while maintaining a steady, reliable workflowthroughout the day. Agents must utilize the resources available to them, followestablished processes, and ensure every repair request is handled efficientlyand in alignment with company expectations.
Position Functions:
Receive, document, triage, and resolve driver-reported maintenance issues and OTR breakdowns, prioritizing safety, efficiency, and equipment utilization.
Coordinate road service, direct drivers to authorized repair facilities, and assist with
local and OTR breakdowns including after-hours support as needed.
Review repair estimates, obtain management approval when required, negotiate
costs, and follow up on repair completion and payment.
Escalate complex repairs to appropriate team members and ensure timely, cost‑effective resolutions.
Maintain accurate maintenance documentation and data in company systems to support Maintenance, Parts, Warranty, and other teams.
Ensure compliance with DOT/FMCSA regulations, local and state requirements, company safety policies, procedures, and standards.
Maintain working knowledge of mechanical terminology, standard repair times and costs, U.S. geography, terminal locations, and applicable regulations.
Monitor and respond promptly and professionally to emails, calls, vendor portals, drivers, customers, and internal partners.
Collaborate with all levels of the organization and participate in meetings, trainings, coaching and feedback sessions to support continuous improvement.
Build and maintain positive relationships with customers and potential customers through clear communication, responsiveness, and professionalism.
Perform other duties as assigned or requested by leadership.
Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.
Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re LookingFor

Education

High school diploma or GED equivalent required

Equivalent years of experience are defined as one year of professional experience for each year of college requested

Experience

3+years driving experience and/or operations/customer experience required

Transportation, Logistics, and/or Tech industry experience a plus

Skills &Abilities

• Strong verbal and written communication skills
• Genuine passion for helping drivers and providing exceptional customer service
• Ability to remain calm, professional, and effective in high‑pressure situations
• Strong problem‑solving and decision‑making skills
• Self‑motivated and able to work independently with minimal direction
• Highly organized and detail‑oriented with the ability to manage multiple priorities
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums

Licenses & Certifications

N/A

Supervisory Responsibility

N/A

Work Environment

This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.

PhysicalRequirements

While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures.

EEO Employer

The Company is an equal employmentopportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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