Roadside Call Center Supervisor – Coaching & 24/7 Ops

Cox Automotive; Belcamp (MD); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

7 paid holidays

Wellness hours

Job summary

Cox Automotive in Belcamp, MD is seeking a Supervisor for New Call/Follow Up to lead a 24/7 team in a fast-paced roadside assistance environment. You will coach staff, manage schedules, and ensure exceptional customer service while meeting operational goals.

The role emphasizes leadership, teamwork, and process improvements, with salary in the listed range and benefits described by the company.

Qualifications

• High School Diploma or GED with 5 years in a contact center.
• Strong knowledge of Microsoft Office.
• Excellent communication and ability to collaborate across teams.

Responsibilities

• Monitor team performance and coach to drive operational excellence and service quality.
• Lead, motivate, and develop employees through coaching and performance management.
• Manage employee schedules and staffing for 24/7 operation.
• Communicate and enforce company policies and standards.
• Identify opportunities for service and productivity improvements.

Skills

Communication skills

Microsoft Office

Leadership experience

Cross-team collaboration

Education

High School Diploma / GED + 5 years experience in contact center

Job description

Cox Automotive in Belcamp, MD is seeking a Supervisor for New Call/Follow Up to lead a 24/7 team in a fast-paced roadside assistance environment. You will coach staff, manage schedules, and ensure exceptional customer service while meeting operational goals.

The role emphasizes leadership, teamwork, and process improvements, with salary in the listed range and benefits described by the company.