24/7 Call Center Supervisor — Coaching & Operations Lead

Cox Automotive; Oakbrook Terrace (IL); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Paid holidays

Wellness hours

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Parental leave

Job summary

Cox Automotive is seeking a Supervisor for New Call/Follow Up in Illinois. The role leads a team in a fast-paced roadside assistance environment, overseeing daily operations, scheduling, training, and customer service excellence.

Responsibilities include coaching, performance management, and ensuring 24/7 coverage while driving productivity and service quality. Eligible for incentive programs and competitive compensation.

Qualifications

• High School Diploma or GED with 5 years in a contact center; or a combination with a degree and different experience levels.
• Strong proficiency in Microsoft Office.
• Excellent communication and collaboration across teams.

Responsibilities

• Monitor team performance and provide coaching to drive operational excellence and service quality.
• Lead, motivate, and develop employees through coaching, training, and performance management.
• Manage staff schedules to ensure 24/7 coverage and adjust staffing as needed.

Skills

Leadership experience

Microsoft Office

Communication skills

Education

High School Diploma or GED

Bachelor's degree (optional with more experience)

Job description

Cox Automotive is seeking a Supervisor for New Call/Follow Up in Illinois. The role leads a team in a fast-paced roadside assistance environment, overseeing daily operations, scheduling, training, and customer service excellence.

Responsibilities include coaching, performance management, and ensuring 24/7 coverage while driving productivity and service quality. Eligible for incentive programs and competitive compensation.